Shift Leader

Job Description

Shift Lead | Five Guys

The Tone:
This is a part-time leadership role at Five Guys, offering an in-person work environment within one of its vibrant restaurant locations. Five Guys operates as a renowned fast-casual restaurant chain, celebrated for its unwavering commitment to serving high-quality burgers and fresh-cut fries with consistent standards across all operations. This Shift Lead position is fundamental to the daily success of the restaurant; you are a hands-on leader who actively sets the operational tone for every shift, leading by example and working side-by-side with your team. Your efforts ensure efficient service, contribute to a positive team atmosphere, and guarantee every guest leaves with a memorable and impressive experience. This role is a significant next step for individuals who excel in busy environments, love interacting with people, and are eager to advance their careers within the thriving hospitality industry.

The TL;DR
• Role: Part Time
• Location: In-person
• Pay: $16.00/hour +Tips +Bonus
• Mission: Lead daily restaurant operations, coach crew members, foster a positive team culture, and ensure an outstanding guest experience on every shift.
• Tech Stack: POS systems

What You’ll Actually Do
• Shift Leadership: Lead and manage all restaurant operations during your shift, stepping in to run the site when general management is not present.
• Operational Versatility: Demonstrate a hands-on approach by performing every restaurant position, including cashier, grill, prep, fries, and dining room duties.
• Guest Service & Standards: Deliver fast, accurate service to create a great guest experience every time, while also ensuring the restaurant remains clean, safe, and adheres to brand standards.
• Team Coaching & Culture: Coach, support, and motivate crew members to perform at their best, contributing to a strong, positive culture and helping to train new team members.
• Administrative Oversight: Manage essential shift tasks such as coordinating breaks, handling cash accurately, and completing all necessary closing reports.

The Must-Haves
• Background: Requires 1 to 2 years of experience within a restaurant, retail, or general hospitality setting, demonstrating foundational industry knowledge.
• Experience: A team-first mindset is essential, coupled with the ability to lead effectively by doing rather than solely directing tasks from a distance.
• Skills: Possess strong communication skills for clear interaction with both team members and guests, basic math proficiency, and comfort with using point-of-sale (POS) systems. The ability to remain calm and make sound decisions in a fast-paced, demanding environment is also critical.
• Bonus: Prior leadership experience is preferred for this role, along with possessing a food safety certification, such as ServSafe.