ServiceNow Technical Consultant

Job Description

ServiceNow Technical Consultant – SC Clearance Required | International Business Machines

The Tone:
This is a full-time role at IBM Consulting UK FutureNow, located in the United Kingdom. IBM Consulting focuses on building careers at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. This role is crucial for delivering expert configuration, ongoing maintenance, and strategic guidance across the ServiceNow platform for public sector accounts, acting as a trusted advisor to drive successful implementations.

The TL;DR
• Role: Full Time
• Location: Hybrid, United Kingdom

• Team: Our team supporting IBM and their public sector account
• Mission: Deliver expert configuration, ongoing maintenance, and strategic guidance across the ServiceNow platform to maximize IT service management capabilities.
• Tech Stack: ServiceNow, ITSM, ITOM, Incident, Problem, Change, Release Management, Glide API, Flow Designer, IntegrationHub, CMDB, IRM/GRC, HRSD, XML, HTML, web services, LDAP, VPN, SSL, AWS, Azure, Google Cloud

What You’ll Actually Do
• Strategy Development: Lead the creation of a tailored ServiceNow strategy that balances value and effort while aligning to ITIL processes.
• Solution Design: Prepare cost-benefit models and support solution design, including effort estimation and costing.
• Module Configuration: Configure and maintain ServiceNow modules, with a focus on ITSM, ITOM, Incident, Problem, Change, and Release Management.
• User Enablement: Deliver training and support to users, ensuring a smooth transition to the ServiceNow platform.
• Deployment Coordination: Work closely with IBM teams, clients, and external partners to coordinate the successful deployment of ServiceNow solutions.

The Must-Haves
• Background: Bachelor’s Degree. Certified ServiceNow Architect and Implementation Specialist. Proven ability to design and implement end-to-end ServiceNow solutions aligned to platform best practices and ITIL processes. Strong technical expertise across ITOM (Discovery, Service Mapping, Event Management), ITSM (Incident, Problem, Change, CMDB), IRM/GRC, and HRSD, including integrations and workflow automation.
• Experience: Extensive hands-on experience in advanced ServiceNow development, configuration, and customisation, including scripting, Glide API, Flow Designer, IntegrationHub, and custom app development.
• Skills: Excellent communication and leadership skills, with the ability to engage effectively with clients and technical teams. Capable of working independently and managing multiple projects simultaneously.
• Bonus: Knowledge of core web technologies such as XML, HTML, and web services, along with key technical components including LDAP, VPN, and SSL. Experience working within Agile and Scrum delivery frameworks. Familiarity with DevOps practices and related tooling for automation and continuous delivery. Understanding of major cloud platforms, including AWS, Azure, or Google Cloud. Desirable certifications include ServiceNow Implementation Specialist certifications (e.g., ITSM, ITOM, HRSD, IRM), ServiceNow Developer Certification, Cloud certifications (e.g., AWS Practitioner, Azure Fundamentals, Google Cloud Digital Leader), and Agile or Scrum certifications (e.g., Scrum Master, AgilePM).