Service Experience Technician Intern

Job Description

About Company

Armstrong World Industries, Inc., is a company committed to engaging a diverse, purpose-driven workforce. They are dedicated to Equal Employment Opportunity, ensuring all qualified applicants receive consideration for employment without regard for various protected characteristics. The company also provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in their job application procedures. Armstrong offers various perks to its employees, including guidance and leadership from industry leaders, professional development opportunities, Employee Resource Groups, an Employee Match for Charities, excellent 401K & Health Benefit Options, and an Adoption Assistance Program. More information about the company’s sustainability efforts and press room can be found on armstrongceilings.com.

Job Description, Detailed

This is an internship opportunity for a Service Experience Technician at Armstrong World Industries, Inc., located at the corporate campus in Lancaster, PA. The intern will work under the supervision of an experienced IT service manager. The IT team aims to provide world-class leadership and service while developing future IT leaders.

What’s in it for you:
• Cultivate impactful relationships across the business, expanding your network and influence.
• Discover diverse career pathways within Armstrong, unlocking new opportunities for growth.
• Push your limits with engaging new customers and dynamic call challenges.

What You’ll Be Doing:
• Provide Concierge-level Service in resolving customer IT issues and requests.
• Apply diagnostic utilities to aid in analysis and troubleshooting.
• Identify and learn software and hardware used and supported by the organization.
• Conduct research into a wide range of computing issues.
• Perform analysis to identify trends.
• Prioritize and execute tasks with a sense of urgency.
• Collaborate with the team to deliver IT training and support.
• Build rapport with customers throughout the organization.
• Create and maintain system and process documentation.
• Support IT on Process Improvement efforts.
• Contribute to IT project work.
• Demonstrate leadership skills with the ability to work independently.

What Will Make You Successful:
• Concierge level service to customers.
• Fluent in English.
• Excellent verbal and written communication skills.
• High Energy & Hunger for Knowledge.
• Excellent Attention to Detail.
• Ability to multitask in a fast-paced environment.
• Good team player with exceptional interpersonal skills.

Qualifications:
• High School Diploma or equivalent.
• Proficiency with computer software, including Microsoft Windows applications.
• Ability to work a 40-hour work week for 10 weeks, from May to August.

What Makes You Stand Out:
• Exceptional concierge-level customer service skills.
• Excellent interpersonal and people skills.
• Call center experience.
• IT Support Desk experience.
• Experience within the computer science field.
• Knowledge of software and different technology.