Senior Customer Success Manager

Job Description

Senior Customer Success Manager | LiveRamp

The Tone:
This is a full-time role at LiveRamp, located in London. LiveRamp builds a data collaboration platform, leading in consumer privacy, data ethics, and foundational identity. The company helps global innovators build a connected customer view, protect trust, and collaborate with data to deepen engagement and loyalty. This role is crucial as it serves as the International anchor for some of LiveRamp’s largest global accounts, ensuring a seamless experience for multinational customers and operating at the center of global data strategies for major brands.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, United Kingdom, United Kingdom (England – London) – London

• Team: Partners with US-based Customer Success, Sales, and Technical Services colleagues.
• Mission: Owns the International relationship and workstreams for large, multi-market accounts, acting as the regional voice of the customer and driving local adoption and value realization.
• Tech Stack: LiveRamp Data Collaboration Platform, identity, data collaboration, clean rooms, programmatic, measurement, CDPs.

What You’ll Actually Do
• Serve as the International lead and day-to-day owner for large, multi-market global accounts, partnering with US-based teams on shared plans and executive engagement.
• Co-own global account strategy with US counterparts, aligning regional priorities and coordinating cross-market rollouts to ensure a consistent customer experience.
• Drive adoption and utilisation of the LiveRamp Data Collaboration Platform across all markets, identifying expansion opportunities and quantifying business value delivered.
• Build trusted relationships with senior customer stakeholders in the UK and Europe, from practitioners to C-level executives, and represent their needs in global account forums.
• Lead initiatives requiring collaboration across internal teams, including product, technical services, finance, legal, privacy, and data ethics, on behalf of your customers.

The Must-Haves
• Background: Senior-level professional with a career in SaaS, ad tech, mar tech, or data-driven businesses.
• Experience: 10+ years in customer success, account management, or consulting roles, including experience with enterprise or global accounts spanning multiple markets. Must be comfortable collaborating daily across time zones and flexing working hours for overlap with US colleagues.
• Skills: Deep understanding of the data and advertising ecosystem, including identity, data collaboration, clean rooms, programmatic, measurement, and CDPs; working knowledge of European data privacy frameworks (GDPR, ePrivacy); excellent communication and executive-presence skills, able to translate complex technical concepts into clear business narratives; analytical and commercially minded, comfortable with usage data, forecasting, and building value stories; self-starter capable of operating autonomously as a senior regional presence.
• Bonus: Direct experience with LiveRamp or comparable identity/data collaboration platforms; experience working in a global account team model with distributed account leadership; additional European language skills.