Retail Merchandise Processor

Job Description

Join our dynamic retail team in a high-energy, fast-paced environment as a Retail Merchandise Processor & Inventory Specialist. In this critical role, you will be instrumental in managing our donated goods, transforming them from raw donations into appealing merchandise ready for sale. You’ll perform a variety of essential inventory management responsibilities, ensuring our retail store is stocked with quality items that delight our customers. Our shoppers will truly appreciate your efforts!

Essential Competencies

• Action Oriented: Proactive and able to take initiative to complete tasks efficiently.
• Customer Focus: Committed to providing excellent service and understanding the needs of both internal and external customers (donors and shoppers).
• Composure: Maintains effectiveness and professionalism under pressure or when facing challenges.
• Time Management: Skilled at prioritizing tasks, managing workload, and meeting productivity goals within established timelines.

Key Responsibilities

• Merchandise Evaluation & Preparation:
  • Diligently transfer and assess donated merchandise from containers, adhering to established guidelines to determine suitability for the sales floor.
  • Maintain up-to-date knowledge of brand names, designer labels, current trends, and vintage styles to accurately value and categorize items.
  • Thoroughly evaluate items for quality, pricing potential, overall value, and salability before preparing them for display.
• Sorting & Processing:
  • Efficiently sort apparel into designated categories: boutique, salable, and salvage, consistently meeting daily productivity quotas.
  • Prepare items by placing them on hangers, organizing them onto rolling racks, and transporting them to the sales floor, ensuring similar items are grouped for easy browsing.
  • Accurately count and record processed items on official logs and the Daily Hanger Report.
  • Properly dispose of or containerize non-sellable merchandise according to store procedures.
• Productivity & Compliance:
  • Consistently maintain a productive work pace to meet and exceed established processing quotas.
  • Adhere strictly to all safety and security practices, promptly reporting any hazards or injuries to management.
  • Uphold a professional image by maintaining a clean, neat uniform and appearance.

Additional Responsibilities

• Support the team by assisting with the collection and initial stocking of donated merchandise.
• Deliver outstanding service and a positive experience to Goodwill’s valuable donors and retail customers.
• Undertake other related duties as assigned by management to ensure smooth store operations.

Required Qualifications

• Proficiency in basic mathematical calculations.
• Ability to read, write, and comprehend simple instructions and procedures.
• Effective verbal communication skills to interact clearly and courteously with team members and customers.
• Physical Stamina: Must be able to perform continuous physical activities including walking, stooping, standing, bending, lifting, kneeling, and occasional climbing for extended durations (up to 7 hours within an 8-hour shift).
• Lifting Capability: Ability to frequently lift and maneuver objects weighing up to 25 pounds.

Preferred Qualifications

• At least six months of prior work experience, preferably in a retail, production, or warehouse setting.
• High School Diploma or GED equivalent.
• Prior experience in a warehouse environment.
• Experience with merchandise pricing and evaluation.
• Basic computer proficiency.
• Multilingual abilities, with strong proficiency in English.