Project Intern – Product Operations

Job Description

Platform Campaign Project Intern (TikTok Shop – Operations) – 2026 Start (BS/MS) | TikTok

The Tone:
This is an internship at TikTok, located in Los Angeles, CA, helping to pioneer Content & Creator commerce in the US. The commerce industry has experienced significant growth, and TikTok aims to redefine shopping by making its platform the premier channel for merchants, creators, and affiliates, bringing discovery, inspiration, and joy back to the experience. This role supports the TikTok Shop US operations team, which is responsible for building a high-quality e-commerce partnership and delivering a unique customer experience in the US. As an intern, you will engage in impactful short-term projects that provide real-world professional experience and practical skills, helping you to understand your career interests while contributing to scaling the #TikTokMadeMeBuyIt phenomenon.

The TL;DR
• Role: Internship
• Type: Temporary
• Location: In-person, Los Angeles, CA
• Pay: $23.75 hourly
• Team: Operations team, collaborating with Product
• Mission: Identify workflow gaps, optimize product experience, and support the iterative improvement of product features and processes within TikTok Shop.

What You’ll Actually Do
• Bridge: Act as a liaison between the Operations and Product teams to pinpoint workflow inefficiencies, enhance the product experience, and support continuous refinement of features and processes.
• Analyze: Examine operational data to unearth key insights, diagnose product-related issues, and contribute to decision-making processes based on data.
• Collaborate: Work with the product team to refine product requirements, improve user journeys, and assist in designing scalable product solutions.
• Prioritize: Participate in discussions on prioritization by consolidating feedback gathered from operations, users, and various internal stakeholders.
• Communicate: Support inter-team communication across different regions and time zones to ensure the smooth execution of product development, testing, launch, and ongoing optimization.

The Must-Haves
• Background: Entry-Level, currently pursuing an Undergraduate or Master’s degree in Business, Statistics, Computer Science, Data Science, Engineering, Business Analytics, or a related field.
• Experience: Proven commitment to at least a three-month internship period.
• Skills: Demonstrated abilities in logical thinking and data analytics, capable of deconstructing complex problems to propose practical solutions; strong communication, organizational, and project execution skills, along with a proactive, responsible, and independent approach to tasks.
• Bonus: Experience from marketing or E-commerce related internships or projects is beneficial.