Project Intern

Job Description

Category Management Project Intern (TikTok Shop – Operation Center) – 2026 Start (BS/MS) | TikTok

The Tone:
This is an internship at TikTok, likely located in Los Angeles, CA. TikTok is a leading global destination for short-form mobile video, committed to inspiring creativity and bringing joy to its vast user base. The company is strategically investing in the e-commerce industry, recognizing its tremendous recent growth and significant future potential as a hotly contested space among leading Internet companies. This engaging role is a vital part of the US operation team, where the intern will contribute to executing various campaigns for iconic brands and support yearly strategic modules. The position is essential for powering the future of e-commerce within TikTok Shop, supporting high-impact initiatives that connect brands with consumers in meaningful ways, and offering a glimpse into professional real-world experience in a rapidly evolving sector.

The TL;DR
• Role: Internship
• Type: Temporary
• Location: In-person, Los Angeles, CA
• Pay: $23.75 hourly
• Team: US Operation team, focusing on campaigns and strategic modules
• Mission: To support the execution of e-commerce campaigns and daily shop operations, ensuring a positive experience for sellers and users on TikTok Shop.

What You’ll Actually Do
• Seller Communication: Manage daily inbound and outbound communications with sellers, disseminating critical updates and policy changes clearly and timely.
• Inquiry and Issue Resolution: Serve as the direct point of contact for sellers, addressing inquiries related to account management, product listings, compliance, and logistics with professionalism.
• Cross-functional Problem Solving: Coordinate with internal teams like customer services and logistics to efficiently resolve seller issues, aiming to minimize disruptions and improve seller satisfaction.
• Strategic Improvement: Proactively identify recurring seller problems and propose long-term solutions or process enhancements, collaborating on their implementation.
• Campaign Execution Support: Assist in managing seller and vendor participation in marketing campaigns and projects, including coordinating product sampling and supporting backend setups for successful initiatives.

The Must-Haves
• Background: Student pursuing a Bachelor’s Degree or above in Business, Project Management, or related fields.
• Experience: Prior e-commerce experience is strongly preferred but not required.
• Skills: Excellent communication and problem-solving abilities; strong organization, multitasking, and prioritization capabilities.
• Bonus: Data driven and sensitive to data insight.