Operations Improvement Associate (INTERNSHIP)

Job Description

About Company

Company Name: Mitsubishi Power Americas, Inc.

Location: Orlando, Florida

Mission/Vision: Mitsubishi Power is dedicated to building better clean energy technologies and architecting a better future, focusing on redefining power generation and energy storage to accelerate the world’s energy transition.

Culture & Values: The company operates as “one team” and values problem-solvers, prioritizes collaboration, and supports an inclusive culture. Core values include: Safety, Family, Innovative, Inclusive, Accountable, and Courageous. Their aim is to build the future they aspire to, making net zero a reality.

Diversity & Inclusion: Mitsubishi Power is an Equal Employment Opportunity (EEO) employer committed to diversifying the workforce and ensuring equal employment opportunity for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis.

About the Job Description

Job Title: Operations Improvement Associate (INTERNSHIP)

Department: Service Operations team, supporting the Long-Term Service Agreement organization.

Internship Focus: This internship is for individuals passionate about continuous improvement, data-driven decision-making, and operational excellence. The intern will work on real-world projects aimed at impacting efficiency, quality, and performance, playing a key role in analyzing and enhancing business processes to improve efficiency, reduce waste, and support strategic goals.

Key Responsibilities:
• Lead in mapping and analyzing current service workflows to identify inefficiencies.
• Support the development and maintenance of performance dashboards for the Service Operations department.
• Identify process inefficiencies and recommend data-driven improvements.
• Contribute to department-organized improvement projects.
• Collaborate with cross-functional teams to implement and monitor process enhancements/changes.
• Present findings and recommendations to stakeholders.

Qualifications:
• Education: Must be currently enrolled in a bachelor’s or master’s program in Industrial Engineering, Systems Engineering, Operations Management, Business Administration, Business Intelligence/Analytics, or a related field from an accredited college or university. Juniors and above are eligible.
• Skills:
• Strong analytical and problem-solving skills.
• Self-starter with the ability to manage multiple tasks and deadlines.
• Excellent communication and organizational skills.
• Proficient with Microsoft 365 and Excel.
• Familiarity with Power BI, Smartsheet, or similar tools.
• Basic understanding of process improvement methodologies (Lean, Six Sigma, Agile, etc.).
• Experience with process mapping tools (e.g., Visio, Draw.io).
• Exposure to project management platforms is a plus.
• Legal Authorization: Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

Internship Details:
• Work Schedule:
• During School: Minimum of 15-20 hours per week during business hours, up to 28 hours per week maximum. (Flexible around school schedule and finals).
• During Breaks: Up to 40 hours per week as needed.
• Length: Minimum 1 year, with potential for extension if a good fit. Commitment to this timeframe is required.

What You’ll Gain:
• Hands-on experience in process improvement and operational strategy.
• Mentorship from experienced professionals in operations and analytics.
• Opportunity to lead a process improvement project.
• A chance to make a measurable impact in a dynamic and supportive environment.

Physical Demands & Work Environment:
• Required to adhere to MPSA and customer safety procedures, policies, and practices, including the use of personal protection equipment.
• Maintain a good status of driver’s license and passport.
• Regularly required to stand, walk, bend, talk, and hear.
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Occasionally exposed to toxic or caustic chemicals.
• Working environment may be loud.