Operations and Client Systems Intern

Job Description

About the Role
Brilliant Agency seeks a REMOTE Operations and Client Systems Intern to help support the agency’s growing, award-winning team. This internship, requiring 15 hours a week, is designed to truly integrate you into the team, allowing you to understand how an agency operates and grasp the fundamentals of a strong career in PR.

What You’ll Do
• Maintain and update internal trackers (client health, resourcing, project lists)
• Support rollout of new tools and processes across teams
• Help audit and organize templates, documents, and shared drives
• Identify gaps or inefficiencies in workflows and flag opportunities to improve
• Research and test new tools, platforms, or AI use cases that could streamline team workflows
• Prepare agendas, notes, and follow-ups for internal meetings
• Help keep teams on track with timelines and deliverables
• Support task management
• Help identify opportunities to simplify processes and reduce unnecessary steps
• Participate in brainstorms for client work and internal initiatives
• Support new business prep and research
• Take ownership of a small ops project to improve a process or system
• Bring forward ideas on how technology or AI could improve day-to-day team efficiency

You’re a Good Fit If You
• Are a rising sophomore, junior or senior
• Are able to commit to at least 15 hours a week during office hours, 8–5 in your time zone
• Possess strong organizational and time management skills
• Are comfortable working in Excel/Google Sheets (basic formulas, organization)
• Have excellent writing and communication skills
• Exhibit a professional demeanor and a drive to succeed
• Show eagerness to learn and willingness to ask questions
• Have a resourceful attitude and keen attention to detail
• Are committed and deliberate
• Are proactive and comfortable taking ownership without waiting for direction
• Are curious about new tools, AI, and technology and how they can be applied to make work faster and more efficient
• Are curious about how teams work and how to make them work better
• Are interested in operations, analytics, or how agencies run behind the scenes
• Are excited about building a strong career foundation to build from post graduation
• Can meet deadlines, respond to messages in a timely manner, and be proactive in communicating with your team

Role Highlights & Compensation
• This is a fully remote position
• You must be able to start on June 1st or August 17th
• Ability to stay for multiple sessions, with active interns getting first pick for subsequent semester spots
• Brilliant will reimburse you $250 each month for using your personal cell phone, computer, and home internet
• Opportunity to be truly integrated into a team to understand operations and build a strong PR career foundation
• Team members are expected to be available online during regular business hours
• Occasional travel for events and trade shows may be required
• Join an agency celebrating 15 years in business with over 25 remote team members across the US
• Work for an agency focused on family-oriented brands including baby and maternity, toys and games, tech, housewares, and food
• We prioritize connecting with each other and creating a sense of community through activities like costume contests, virtual happy hours, and Slack GIFs