Business Support Associate – Communications

Job Description

Business Support Associate (Communications) | World Food Programme

The Tone:
This is a full-time, contract role at the World Food Programme, located in Accra, Ghana. The World Food Programme is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build a pathway to peace, stability, and prosperity for people recovering from conflict, disasters, and extreme weather shocks. At WFP, people are central to its mission, fostering diverse, committed, and high-performing teams. This role is crucial for coordinating and controlling a full range of business support services, specifically for communications, ensuring effective and efficient operations that align with WFP’s values and mission to save and change lives globally.

The TL;DR
• Role: Full Time
• Type: 1 year (Renewable)
• Location: In-person Accra, Ghana
• Team: Reports to the Project Officer, Accra
• Mission: Coordinate and control a full range of business support services for a specific professional area of work to ensure effective service delivery.

What You’ll Actually Do
• Administrative & Executive Support: Provide dedicated administrative and executive assistance to the TTC team and management, addressing queries and offering timely guidance to internal stakeholders.
• Documentation and Information Management: Prepare, consolidate, and proofread reports, correspondence, presentations, and other documents, while also maintaining records, databases, and filing systems to ensure accuracy and accessibility.
• Data Analysis and Financial Monitoring: Collect, compile, and perform basic analysis of information and data for reporting and decision-making, and assist in monitoring budgets and administrative expenditures.
• Process Improvement & Efficiency: Identify opportunities to improve business processes and administrative procedures, contributing to the implementation of efficiency measures.
• Communications and Event Coordination: Support the planning, coordination, and delivery of TTC activities, including missions, trainings, meetings, and promotional events, along with the implementation of communication and visibility activities and material development.

The Must-Haves
• Background: Completion of secondary school education with a post-secondary certificate in a related functional area.
• Experience: Six or more years of progressively responsible work experience in general administrative work.
• Skills: Good communication skills, ability to analyze and interpret financial data, capacity to identify and recommend process improvements, ability to build relationships across functions, experience in coordinating and training others, experience in preparing communications content (e.g., articles, video scripts), and ability to maintain confidentiality. Fluency in both oral and written English and the duty station’s language.
• Bonus: Specialized knowledge of the application of common business processes, practical business support methods, procedures, and systems used in the area of work.