IT Intern

Job Description

Information Technology Intern | accessiBe

The Tone:
This is an Information Technology Internship at accessiBe, located in New York, US. accessiBe leads the market in web accessibility, creating solutions that make websites accessible to people with disabilities. The company fosters an environment that is more than just a workplace; it is a passion where individuals are surrounded by colleagues who share common goals and values, continuously striving to dismantle accessibility barriers. accessiBe is committed to caring for all people, regardless of ability, and seeks determined individuals who thrive amidst change, upholding core values of excellence and sincerity. In this role, the intern will contribute to supporting daily technology operations, offering vital employee assistance, and working on foundational IT projects within a contemporary corporate setting. This is an excellent chance for a college student, vocational IT student, or early-career candidate to gain practical skills.

The TL;DR
• Role: Internship
• Type: Part-time (15-20 hours per week)
• Location: In-person, New York, US

• Team: Reports to the IT team
• Mission: Support day-to-day technology operations, provide employee support, and assist with basic IT projects.
• Tech Stack: macOS, Windows, Google Workspace, JumpCloud, Zoom, Slack, Jira, other SaaS platforms

What You’ll Actually Do
• Employee Support: Provide essential Tier 1 technical support for employee workstations, account access issues, peripherals, printers, Wi-Fi connectivity, and questions regarding Zoom, Slack, and Google Workspace.
• Helpdesk Management: Accurately triage incoming helpdesk tickets, meticulously gather all relevant details, thoroughly document troubleshooting steps taken, and appropriately escalate unresolved issues to senior IT staff.
• Office Readiness: Actively assist with employee desk setups, including the configuration of monitors, docking stations, and other peripherals, perform routine conference room checks, and ensure general office IT readiness.
• Asset Management: Support comprehensive IT asset management by diligently labeling, organizing, auditing, and updating inventory records for all company laptops, monitors, docks, accessories, and related equipment.
• Workflow Support: Assist with preparation for both employee onboarding and offboarding processes, which includes staging new equipment, preparing office desks, collecting returned hardware, and updating associated checklists under direct supervision.
• IT Operations: Contribute to broader IT operations initiatives, such as conducting hardware audits, maintaining equipment organization, tracking software rollouts, and assisting with process improvements and cleanup.

The Must-Haves
• Background: Student currently pursuing a degree in Information Technology, computer science, or a related field.
• Experience: Basic familiarity with macOS and Windows operating systems.
• Skills: Strong communication skills, a helpful and professional attitude, good organizational skills, attention to detail, and a willingness to learn, ask questions, document work, and follow established procedures.
• Bonus: Basic understanding of networking, Multi-Factor Authentication (MFA), SaaS applications, computer hardware, or endpoint management. Prior customer service, helpdesk, campus IT, retail tech, or troubleshooting experience.