Houseperson

Job Description

Houseperson | Chartwell Hospitality

The Tone:
Chartwell Hospitality seeks a dependable, energetic, and service-oriented individual for an in-person Houseperson role. The company is dedicated to creating exceptional guest experiences within its hospitality properties. This position is crucial for maintaining the cleanliness, appearance, and overall presentation of the hotel’s public areas, meeting spaces, and guest support areas, directly assisting the housekeeping team in delivering high standards of service to guests.

The TL;DR
• Role: Full Time
• Location: In-person
• Team: Operates as part of the broader hotel operations, directly assisting the housekeeping team and reporting to management.
• Mission: To uphold the hotel’s high standards for cleanliness and guest service by ensuring public and guest support areas are consistently well-maintained and organized.

What You’ll Actually Do
• Public Area Management: Maintain the highest standards of cleanliness and organization across all hotel public areas, including the lobby, hallways, elevators, restrooms, fitness center, and meeting rooms, along with back-of-house areas.
• Housekeeping Assistance: Directly support housekeeping attendants by managing the delivery of fresh linen, efficient removal of trash, and diligent restocking of supplies within guest support areas.
• Guest Service & Events: Promptly and courteously respond to guest requests and housekeeping calls, and skillfully execute the setup and breakdown of meeting rooms and event spaces according to specific instructions.
• General Cleaning & Projects: Perform comprehensive general cleaning duties throughout the hotel, encompassing vacuuming, mopping, and dusting, and actively participate in designated deep cleaning projects.
• Operational Excellence & Safety: Monitor and maintain the condition and organization of housekeeping storage areas and equipment, consistently ensure hotel standards for cleanliness, safety, and guest service are met, and report any maintenance or safety concerns to management without delay to support smooth hotel operations.

The Must-Haves
• Background: Entry-level position contributing to the daily operational cleanliness and guest experience within a hospitality environment.
• Experience: Prior experience in a hotel or housekeeping setting is preferred, though not explicitly required for consideration.
• Skills: Strong attention to detail and organizational capabilities; ability to lift up to 50 pounds and remain on feet for extended periods; excellent guest service and communication skills; a positive attitude and strong work ethic.