Room Attendant

Job Description

Room Attendant | Hilton

The Tone:
This is a full-time, in-person role at Hilton Hotels, operating within a global organization dedicated to filling the earth with the light and warmth of hospitality. Hilton, recognized as a leader in the travel industry and an award-winning workplace, sets new standards for exceptional guest experiences across its world-class brands. As a Room Attendant, you are a direct contributor to this mission, ensuring every guest’s stay is memorable and embodies the outstanding service Hilton is known for.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person

• Mission: This role ensures guest room cleanliness and provides delightful experiences, making every stay magical for guests.

What You’ll Actually Do
• Room Care: Clean and tidy assigned guest rooms, including making beds, cleaning bathrooms, dusting, vacuuming, and performing deep cleaning tasks as required.
• Replenishment: Replace bed linens, towels, and guest essentials as needed to maintain a fresh and fully stocked room environment.
• Supply Management: Stock, maintain, and transport the housekeeping supply cart daily, ensuring all necessary items are available.
• Guest Interaction: Respond to guest requests promptly and courteously, providing excellent service and addressing needs efficiently.
• Waste Handling: Dispose of trash and recyclables in designated areas, adhering to environmental and safety guidelines.

The Must-Haves
• Background: Candidates should demonstrate a natural inclination towards spreading the light and warmth of hospitality, understanding that their actions directly impact guest satisfaction and comfort. A foundational commitment to acting with integrity, doing the right thing, and a belief that teamwork drives the best outcomes is essential for success in this role. The ability to embrace ownership and accountability, coupled with a focus on the “Now” – bringing urgency and discipline to daily tasks – forms the core required background.
• Experience: No specific prior experience in housekeeping or hospitality is explicitly required. The emphasis is on an individual’s alignment with Hilton’s core values and their potential to consistently deliver exceptional service and maintain high standards of cleanliness.
• Skills: The critical skills for this role are deeply rooted in Hilton’s core values:
* Hospitality: A genuine passion for making guests feel welcome and comfortable.
* Integrity: Consistently demonstrating honesty and ethical conduct in all actions.
* Leadership: Inspiring others through actions and setting a positive example.
* Teamwork: Collaborating effectively with colleagues to achieve shared goals and outcomes.
* Ownership: Taking personal responsibility for assigned tasks and results.
* Focus on the Now: Approaching every moment with urgency and discipline to ensure lasting positive impact.