Manager in Training – Residential Division

Job Description

Manager in Training (MIT) – Residential | Four Seasons

The Tone:
This is a full-time Manager in Training program at Four Seasons, located in Scottsdale, AZ. Four Seasons is a luxury hospitality company powered by its people, a collective committed to excellence and genuine guest experiences. This role is crucial for bridging the gap between academic hospitality management and the operational realities of leading in a luxury hotel environment, preparing participants to deliver world-class service and embody the company’s culture of care. The program is designed to develop future leaders who will create lasting impressions for guests, residents, and partners.

The TL;DR
• Role: Internship
• Type: Full Time
• Location: In-person Scottsdale, AZ

• Mission: To develop future operational leaders by providing a structured program that bridges hospitality education with practical experience in a luxury residential environment.

What You’ll Actually Do
• Demonstrate Leadership: Show strong work ethic and proven leadership skills, making decisions that best serve guests and employees.
• Master Service Excellence: Learn and follow service and cultural standards to expertly serve guests, anticipate their needs, ensure satisfaction, and respond promptly to concerns.
• Lead Team Operations: Conduct daily shift briefings, ensure proper new hire training and payroll entry, provide feedback and coaching to staff, and communicate training progress to management.
• Develop Operational Understanding: Complete and understand all line-level positions within your respective department, while attending, participating in, and occasionally leading required meetings or training events.

The Must-Haves
• Background: Entry-Level career experience, ideally bridging hospitality management university programs with operational leadership.
• Experience: Two to three years of previous employment in a related position, demonstrating foundational experience in hospitality.
• Skills: Strong work ethic, proven leadership ability with decision-making skills, and legal work authorization in the United States.
• Bonus: A college degree is preferred, demonstrating a commitment to formal education in a relevant field.