Host/Hostess and Service Professional

Job Description

Job Title: Host/Hostess and Service Professional

Job Type: Part-time

Hours: 20 hours per week

About John Knox Village Dining Services

John Knox Village offers a diverse and vibrant dining experience across its 400-acre residential property, featuring 7 individual dining outlets, each with its unique menu and style of service. This role provides an exciting opportunity to be part of a dynamic culinary environment that prioritizes fresh, scratch-made cuisine and exceptional service.

Our dining outlets include:

• Fireside: A cafeteria-style restaurant, primarily utilizing batch cooking, with check averages around $6.50.
• Lakeside Grille: A quick-service restaurant offering a mix of cook-to-order and batch cooking.
• Courtyard Café, Places Restaurant, Stories Public House, and Metropolitan: These are full-service restaurants, with Courtyard Café, Places, Stories Pub, and Metropolitan boasting kitchens that are 70% to 99% scratch made-to-order. Check averages range up to $20.00 at Metropolitan.
• The Coffee Shoppe: A dedicated coffee outlet.

All kitchens benefit from the leadership and tutelage of a chef, utilizing skilled prep and line cooks to deliver high-quality meals. Our operating hours are family-friendly, with the earliest service starting at 7 AM and the latest closing time at 8 PM, allowing you to say goodbye to late-night shifts common in typical restaurants. Servers working in our full-service restaurants enjoy a higher hourly wage compared to the retail world, plus the added benefit of earning gratuities.

We offer flexible hours and both full- and part-time positions. Full-time positions are benefit-eligible, including up to 5 weeks of Paid Time Off (PTO) annually.

Job Summary

The Host/Hostess and Service Professional is responsible for providing essential host and service duties in the main dining room. This role requires the ability to follow instructions diligently and carry out assignments properly, all while supporting the mission and values of John Knox Village.

Essential Functions (Key Responsibilities)

• Warmly greet and seat customers, utilizing appropriate seating methods to ensure balanced distribution among servers.
• Efficiently service all take-out order requests.
• Accurately perform cashier responsibilities, including handling cash and operating a cash register.
• Prepare and set up assigned dining areas for service.
• Maintain the cleanliness and organization of dining areas after service.
• Demonstrate resilience in stressful situations and foster positive working relationships with colleagues.
• Adhere to acceptable standards of conduct within the workplace.
• Comply with all safety regulations and requirements.

The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities.

Knowledge and Skills (Required)

• Ability to effectively interact with a large group of residents/customers.
• Beginner-level proficiency in cash handling and operating a cash register.
• Awareness of cost control responsibilities pertinent to the position and department.
• Flexibility to work irregular hours as needed.
• Ability to communicate clearly using simple sentences.
• Competency in reading and comprehending simple instructions, short correspondence, and memos.
• Basic mathematical skills, including adding and subtracting two-digit numbers, and multiplying and dividing with 10s and 100s.
• Ability to perform tasting and/or smelling for quality assurance.
• Capability to apply common sense understanding to execute detailed but straightforward written or oral instructions.
• Commitment to completing a minimum of 12 John Knox Village “Improve U” training and in-service hours annually.

Additional Requirements & Information

• EOE/D/V
• Nicotine-free Workplace
• Post-offer background check and health screening required

Questions can be directed to careers@jkv.org