General Manager

Job Description

General Manager | CLUB4 Fitness

The Tone:
This is a full-time, on-site role at CLUB4 Fitness, located in the Lafayette, Louisiana Metropolitan Area. CLUB4 Fitness is a membership-focused health and fitness facility that provides a wide range of equipment and programs, alongside diverse workout classes, modern amenities, and attentive service in a clean, safe environment. The company delivers a distinctive fitness experience emphasizing member satisfaction and results. This General Manager role is crucial for overseeing all daily operations, ensuring excellent member service, driving membership growth through effective sales and community engagement, and maintaining a welcoming atmosphere that supports member engagement and long-term retention.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Lafayette, LA

• Team: Manages staff and collaborates with corporate leadership.
• Mission: Owns the daily operations, staff management, and membership growth to deliver a distinctive fitness experience and high member satisfaction.
• Tech Stack: Membership software, point-of-sale software

What You’ll Actually Do
• Operational Leadership: Oversee all daily operations of the CLUB4 Fitness location, ensuring a clean, safe, and engaging environment for members at all fitness levels.
• Team Management: Manage staff scheduling, performance, and training initiatives, fostering an inclusive team culture focused on delivering excellent member service and adherence to company standards.
• Business Growth: Drive membership growth through proactive local outreach and effective sales practices, while also promoting diverse programs and services to current members.
• Financial Oversight: Administer location budgets, track key performance metrics, and handle member feedback and concerns with professionalism, ensuring member satisfaction.
• Program Coordination: Coordinate and optimize the offerings for group fitness and personal training, collaborating with corporate leadership to implement policies and execute marketing initiatives.

The Must-Haves
• Background: Manager. High school diploma or equivalent, with experience in fitness, wellness, or hospitality operations.
• Experience: Hands-on experience in fitness, wellness, or hospitality operations; demonstrated leadership in staff supervision, coaching, and performance management; practical experience with budgeting, scheduling, and reporting.
• Skills: Exceptional customer service and communication skills to effectively address member needs, resolve concerns, and build long-term relationships; proven sales and marketing aptitude for actively promoting memberships, programs, and services through community engagement and in-club initiatives; strong organizational and problem-solving abilities, including attention to detail and the capacity to prioritize tasks efficiently in a busy environment; ability to maintain and enforce high standards of facility cleanliness, safety, and compliance with all company policies and local regulations.
• Bonus: Previous management experience with 20 or more direct reports in a fitness club, retail, or service-oriented business; post-secondary education in business, sports management, or a related field.