Food Service Worker I (FSW-I)

Job Description

Food Service Worker I (FSW-I) | Mercy

The Tone:
This is an on-site role at Mercy, located in St. Louis, MO. Mercy is a leading healthcare organization committed to providing exceptional, compassionate care while shaping the future of health through innovation and technology. As a Food Service Worker I, you will join a caring and collaborative team, playing a vital role in ensuring the satisfaction of our patients and customers. Your dedication to high-quality food service support directly contributes to their well-being and overall experience during their time with us. At Mercy, your voice matters, and your daily efforts make a tangible difference in the lives of many.

The TL;DR
• Role: Full Time
• Location: St Louis, MO (On-site)
• Mission: Responsible for ensuring the satisfaction of patients and customers by delivering high-quality food service support.

What You’ll Actually Do
• Food Preparation & Presentation: Prepare a variety of cold food items and execute salad production, ensuring meals are ready for service and meet quality standards.
• Direct Patient & Customer Service: Serve food to patients and customers with courtesy and consideration, ensuring their satisfaction with meal delivery.
• Cashier & Tray Management: Operate as a cashier for food service transactions and efficiently manage tray passing and loading of carts for meal distribution.
• Sanitation & Upkeep: Perform essential dishwashing duties and general cleaning tasks to maintain a clean, safe, and hygienic food service environment.
• Receiving & Organization: Handle incoming deliveries, ensuring proper receipt and initial organization of food service supplies.

The Must-Haves
• Background: Possess a High School Diploma or Equivalent, providing the educational foundation for the role. Candidates should also have the ability to work effectively and safely in direct contact with a diverse range of food products.
• Experience: A minimum of 1 year of practical work experience gained within a service-related environment or industry, demonstrating familiarity with customer-focused operations.
• Skills:
• Customer Relations: The capability to build and maintain positive relationships with patients and customers, proactively working to ensure their satisfaction with food service.
• Interpersonal Communication: A commitment to demonstrating courtesy, consideration, and cooperation in all interactions with patients, guests, fellow team members, and hospital personnel.
• Operational Reliability: Consistently meet all scheduled requirements, exhibiting strong attendance and punctuality to ensure seamless team operations.
• Language Proficiency: Fluent ability to read, write, and speak English, critical for understanding instructions, communicating effectively, and interacting with diverse populations within a healthcare setting.