Event Intern

Job Description

Company Description

Fini empowers mid-market and enterprise B2C companies by providing cutting-edge, accuracy-first AI solutions for customer support automation. Specializing in high-stakes workflows such as refunds, Know Your Customer (KYC) verification, and billing disputes, Fini enables businesses to automate an impressive up to 80% of customer tickets with a verified accuracy rate of 98%.

Our platform integrates seamlessly with industry-leading CRM and customer service platforms like Zendesk, Salesforce, and HubSpot, ensuring a traceable and reliable resolution process. This not only significantly enhances Customer Satisfaction (CSAT) but also drastically reduces response times. Trusted by prominent organizations including the U.S. Chamber of Commerce and various Fortune 500 companies, Fini expertly processes over 1,000,000 tickets monthly while rigorously adhering to stringent compliance standards such as SOC 2, GDPR, and ISO 27001.

Role Description: Event Intern (Part-time, Remote)

This is a part-time, remote opportunity for an Event Intern at Fini. The successful candidate will play a crucial role in supporting the planning and execution of both virtual and in-person events. Key responsibilities include assisting with event promotion and marketing activities, as well as providing essential logistical and operational support.

The Event Intern will collaborate closely with various team members to coordinate event schedules, effectively liaise with vendors, and ensure all events run smoothly from start to finish. Furthermore, the intern will be actively involved in engaging with attendees to enhance their overall event experience and will be instrumental in gathering valuable feedback for continuous process improvements.

Qualifications

• Strong Communication & Customer Service Skills: Demonstrated ability to provide professional and effective support to attendees, internal teams, and external stakeholders.
• Event Planning Interest & Experience: A keen interest or prior experience in event planning and coordination, encompassing scheduling, logistics, and successful execution.
• Event Marketing & Sales Understanding: Basic knowledge of event marketing principles and a fundamental understanding of sales processes to effectively promote events.
• Detail-Oriented & Organized: Exceptional attention to detail combined with strong organizational and time management abilities, capable of managing multiple tasks efficiently.
• Familiarity with Virtual Event Platforms: Experience or familiarity with virtual event platforms and tools is considered a significant plus.
• Proactive & Collaborative Attitude: A self-starter with the ability to work both independently and collaboratively within a remote team environment.
• Educational Background: Currently pursuing or having completed a degree in Event Management, Marketing, Communications, or a closely related field is an advantage.