Entry Level On-Call / Part Time Office Services Associate

Job Description

About the Job: Entry Level On-Call / Part Time Office Services Associate

IST Management is seeking a dedicated and service-oriented Entry Level On-Call / Part Time Office Services Associate to join our team in Naples. This role is crucial for assisting with essential office services including mail, package handling, and reception support in a dynamic team environment.

If you possess prior customer service experience, are a team player, and eager to train, this is an excellent opportunity to grow within a fast-paced and supportive company. We are looking for friendly, service-oriented, customer-focused individuals with a passion for excellence.

Company Overview: IST Management

IST Management is a leading business process outsourcing company with over 1,800 employees and 26 years of industry experience, operating in over 38 cities across the U.S.

Our services include:

• Facilities and Office Services Management
• e-Discovery services (processing, hosting, court reporting, collections, forensics, managed review, and managed services)
• Direct hire recruiting services
• Corporate hospitality and event planning

We pride ourselves on being one of the fastest-growing e-Discovery and facilities management companies in the U.S., recognized as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and consistently featured on the INC 5000 list.

IST Management is a proud partner of the Military Spouse Employment Partnership through the Department of Defense and has committed to the Hiring Our Heroes mission. We are a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman, committed to excellence for our clients, passion in our work, and upward mobility for our talented frontline employees.

The Opportunity

IST offers comprehensive professional training, skill enhancement, and clear opportunities for advancement toward supervisor, assistant manager, and site manager positions. This role is an excellent chance for individuals with open availability looking to gain valuable experience and earn extra income.

Compensation

Hourly Compensation: $18.00 USD

Schedule

This is a Part Time, On-Call position designed to provide coverage for staff members who may be out of the office. The typical schedule is:

• Days: Monday – Friday, with the possibility of occasional weekend work.
• Hours: Approximately between 8:00 AM – 6:00 PM (can vary based on site).
• Flexibility: Flexibility in daily work schedule for potential overtime hours is required.

Responsibilities

The Entry Level On-Call / Part Time Office Services Associate will provide a wide range of office services, including:

• Prepare and organize all materials required for copy, scanning, and faxing.
• Enter paperwork into an electronic system via data entry or by using multifunction devices such as copiers/scanners.
• Process, sort, and distribute incoming mail to employees in a corporate setting.
• Deliver mail and packages between departments or individuals within an office.
• Handle all outgoing packages, ensuring proper labeling, and arranging pickup from carriers (Post Office, UPS, FedEx, etc.).
• Ability to comfortably move/carry file boxes between 20-50 lbs.
• Follow company policies and confidentiality dictates to safeguard data and information.
• Demonstrate strong communication, organizational, and customer service skills.
• Able to cover the Reception desk when needed.
• Ability and willingness to submit to and pass the required pre-employment drug screen.

Qualifications

Ideal candidates will possess the following qualifications:

• Experience: 2-3 years’ of related experience providing top-tier customer service or office support services.
• Education: High school diploma or GED required.
• Work Authorization: Authorization to work for any employer in the US required.
• Technical Skills: Knowledge of Microsoft Office suite; keyboarding and Windows environment PC skills.
• Communication: Excellent communication skills, both verbal and written.
• Professionalism: Professional appearance and demeanor.
• Attendance: Ability to meet employer’s attendance policy.
• Transportation: Access to reliable transportation to and from work.
• Plus: Experience working in hospitality, hotel, retail, or restaurants is a plus.

Equal Opportunity and Accommodations

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. Please utilize this contact information only for accommodation requests. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.