Entry Level Customer Service Representative – Work From Home

Job Description

Entry Level Customer Service Representative – Work From Home | TEKsystems

The Tone:
This is a contract-to-hire role, based permanently from home, for a global hotel call center. Our client is an award-winning global network of hotels celebrating 75 years of hospitality, offering accommodations in over 100 countries. This role is crucial for assisting guests and travel agents with reservations and inquiries, ensuring smooth travel experiences and supporting the client’s reputation for service.

The TL;DR
• Role: Contract
• Type: Full-time
• Location: Remote
• Pay: $17–$18.7 hourly
• Mission: This person solves guest and travel agent inquiries and facilitates new and updated hotel reservations.

What You’ll Actually Do
• Guest Communication: Answer incoming calls from prospective guests and travel agents.
• Booking Facilitation: Assist callers with booking new reservations or updating prior requests.
• Inquiry Resolution: Handle all general questions or inquiries from customers.
• Schedule Adherence: Work any scheduled 8-hour shift, Monday through Sunday, within the provided shift ranges, with mandatory weekend availability.

The Must-Haves
• Background: Early career level in customer service, supporting a hospitality environment.
• Experience: Capable of working effectively in a permanent remote setting.
• Skills: Strong verbal communication for call handling; ability to manage booking and inquiry processes; reliable high-speed internet connection.