Entry Level Customer Service Rep – Work From Home

Job Description

Entry Level Customer Service Rep – Work From Home | Global Hotel Network

The Tone:
This is a Contract to Hire, fully remote role at Global Hotel Network, with a location requirement in Phoenix, AZ or the surrounding area. This award-winning global network celebrates 75 years of hospitality, serving travelers in over 100 countries and territories worldwide. The company offers a wide range of accommodations designed to suit all types of travelers, from business to leisure. As an Entry Level Customer Service Representative, you will play a vital role in connecting guests and travel agents with these diverse offerings, assisting with booking new reservations, updating existing requests, and resolving general inquiries to ensure a seamless and positive hospitality experience for all callers.

The TL;DR
• Role: Contract to Hire
• Type: Full-time
• Location: Remote
• Pay: $17 hourly
• Mission: Assist prospective guests and travel agents with booking reservations and general inquiries.

What You’ll Actually Do
• Engage: Answer incoming calls from prospective guests and travel agents.
• Book: Assist guests and agents with booking new reservations.
• Update: Update existing reservation requests as needed.
• Resolve: Handle all general questions or inquiries effectively.

The Must-Haves
• Background: Entry-level career stage with an understanding of customer service principles within a global hospitality environment.
• Experience: Must reside in Phoenix, AZ or the surrounding area. Requires the ability to work any assigned 8-hour shift, Monday through Sunday, within the provided shift ranges: 4:00 AM – 4:30 PM (AM), 8:30 AM – 8:30 PM (MID), or 12:30 PM – Midnight (PM). Mandatory weekend availability is a key requirement.
• Skills: A reliable high-speed internet connection is required for this fully remote position. All necessary equipment for the role, including the computer and headset, will be provided by the client.