Candidate
Employer
Entry Level Customer Service Rep – Work From Home
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Job Description
Entry Level Customer Service Representative | Global Hotel Network (via TEKsystems)
The Tone:
This is a contract-to-hire role at Global Hotel Network, located remotely in Phoenix, AZ. Our client is an award-winning global network of hotels celebrating 75 years of hospitality, with accommodations in over 100 countries and territories. This role is essential for assisting guests and travel agents with bookings and inquiries, ensuring a smooth and helpful experience for travelers worldwide.
The TL;DR
• Role: Contract-to-Hire
• Type: Full-time
• Location: Remote (Phoenix, AZ or surrounding area)
• Pay: $17 hourly
• Mission: Provide excellent customer service by assisting prospective guests and travel agents with reservations and general inquiries.
What You’ll Actually Do
• Incoming Calls: Answer incoming calls from prospective guests and travel agents.
• Reservations: Assist with booking new reservations or updating prior requests.
• Inquiries: Handle all general questions or inquiries.
The Must-Haves
• Background: Candidates for this entry-level role must reside in Phoenix, AZ, or the surrounding area, and be prepared to utilize client-provided equipment for all work functions from a permanent work-from-home setup.
• Experience: Proven reliability and availability to consistently work any assigned 8-hour shift across morning (4:00 AM – 4:30 PM), mid-day (8:30 AM – 8:30 PM), or evening (12:30 PM – Midnight) windows, with mandatory weekend availability. Requires personal high-speed internet service with a stable connection, for which a $50 monthly contribution is provided.
• Skills: Excellent verbal communication skills for clear and professional interaction with a diverse range of guests and travel agents; Strong problem-solving aptitude to efficiently assist with booking new reservations, updating requests, and resolving general inquiries; Demonstrated capability to manage incoming calls effectively and handle multiple customer service tasks in a remote environment.
