Entry Level Customer Service Rep – Work From Home

Job Description

Entry Level Customer Service Representative – Permanent Work from Home (Phoenix, AZ)

Join one of the World’s Largest Hotel Call Centers in Arizona for a permanent work-from-home opportunity!

Location Requirement: Must live in Phoenix, AZ or the surrounding area.

About the Company (Hotel Network)

Celebrating 75 years of hospitality, our client is an award-winning global network of hotels located in over 100 countries and territories. They offer accommodations for all types of travelers.

About TEKsystems (Recruiting Partner)

TEKsystems is a leading provider of business and technology services, partnering in transformation with over 6,000 clients, including 80% of the Fortune 500. They accelerate business transformation through expertise in strategy, design, execution, and operations. As an Allegis Group company, TEKsystems is committed to driving change and delivering business outcomes.

Job Functions & Responsibilities

As an Entry Level Customer Service Rep, your primary responsibilities will include:

• Answering incoming calls from prospective guests and travel agents.
• Assisting with booking new reservations or updating prior requests.
• Handling all general questions or inquiries.

Equipment & Internet

• All equipment is provided by the client.
• You will only need to provide High-Speed Internet.
• The client contributes $50 per month towards your internet bill.

Compensation

• Hourly Pay: $17.00 per hour.
• Shift Differential: $18.70 per hour for hours worked after 6:00 PM.
• Performance Bonus: Opportunity to earn an additional $200-400 per month for hitting goals.

Shift Requirements

You must be able to work any 8-hour shift, Monday through Sunday, within one of the following ranges. Availability to work weekends is a must!

• AM Shift: 4:00 AM – 4:30 PM (8 hours within this window)
• MID Shift: 8:30 AM – 8:30 PM (8 hours within this window)
• PM Shift: 12:30 PM – Midnight (8 hours within this window)

Job Type & Location

• This is a Contract-to-Hire position.
• The role is fully remote, based out of Peoria, AZ for administrative purposes, but is a permanent work-from-home opportunity.

Benefits (Eligibility requirements apply)

If eligible, the benefits available for this temporary role may include:

• Medical, Dental & Vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on March 20, 2026.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.