Customer Success Specialist

Job Description

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated.

Why Join CNG?

• Employee Ownership: Every employee receives equity shares, enabling you to participate in our company’s growth and prosperity.
• Work-Life Balance: We support true work-life integration for all CNG employee owners.
• Career Growth: Advance your career within our expanding network of manufacturing facilities with comprehensive training and development programs.
• Purpose-Driven Work: Help create sustainable packaging solutions that reduce food waste and protect our environment for future generations.

The Role

From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

What You’ll Do

• Be the primary point of contact and build long-term relationships with customers.
• Help customers through email, phone, online presentations, screen-share, and in-person meetings.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of our products according to customer needs and objectives.
• Communicate clearly the progress of orders and shipments.
• Schedule, track, and communicate with transportation groups.
• Forecast and track key account metrics.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customer’s usage of our product.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• Liaison between the customer and internal teams.

Essential Qualifications

What You’ll Bring

• Proficient at Microsoft Office programs.
• Excellent interpersonal skills.
• Ability to relate to people at all levels of the organization including diverse cultures.
• Demonstrated skill in organizing work, setting priorities, and sound decision-making.
• Strong work and personal ethics.
• Natural relationship builder with integrity, reliability, and maturity.
• Ability to work in a fast-paced ever-changing dynamic environment.

Preferred Qualifications

• Bachelor’s degree preferred not required. Combination of degree and experience may be considered.
• Account management experience preferred.

Total Rewards

Compensation & Benefits

• Employee Ownership – Become a company owner day 1!
• Full medical, dental, and vision insurance upon hire.
• Holiday Pay.
• Paid vacation.
• 401(k) with company match.
• Performance-based bonuses.
• Tuition reimbursement.
• Career advancement opportunities across 15+ facilities.

Ready to Own Your Future?

Join a team where every voice matters, every contribution counts, and every employee shares in our success.

Charter Next Generation is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.

Learn More About CNG

• Visit our careers page: cnginc.com/careers
• Discover our employee ownership program: cnginc.com/careers/employee-ownership
• See what makes us different: cnginc.com/careers/why-cng

#WeAreCNG