Customer Success Manager

Job Description

Customer Success Manager | Meltwater

The Tone:
This is a full-time, hybrid role at Meltwater, located in Singapore. Meltwater builds best-in-class technology that empowers 27,000 customers globally to make better business decisions through data. This role is crucial for ensuring the continued success and satisfaction of our valued customers by driving product adoption, implementing risk mitigation strategies, and conducting user training. Join a diverse community dedicated to fostering personal and professional growth through mentorship and inclusive leadership.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid, Singapore

• Mission: Ensure the continued success and satisfaction of customers by driving impactful outcomes through product adoption, risk mitigation, and user training.

What You’ll Actually Do
• Guide customers strategically to achieve full adoption of Meltwater solutions, maximizing their value.
• Own customer account retention by prioritizing high levels of satisfaction and loyalty.
• Conduct thorough onboarding and training sessions for new customers to ensure seamless integration.
• Partner seamlessly with Account Managers to identify upselling and cross-selling opportunities, driving account growth.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.

The Must-Haves
• Background: Demonstrated expertise in customer success, account management, or a related field.
• Experience: At least 3 years of hands-on experience in account management.
• Skills:
• Exceptional communication and interpersonal skills, both written and verbal in English.
• Results-driven mindset dedicated to achieving customer satisfaction and success.
• Proactive approach in identifying and addressing customer needs and opportunities.
• Collaborative spirit, adept at working closely with cross-functional teams.
• Bonus: A Bachelor’s degree or higher.