Customer Service Support Intern

Job Description

Customer Service Support Intern (Temporary Student Intern) | King County Housing Authority

The Tone:
This is a temporary student internship at King County Housing Authority, located in Shoreline, WA. King County Housing Authority is a high-performing, nationally recognized leader in affordable housing, providing housing solutions so that people and communities can prosper. The organization is the largest housing provider in the county, serving over 55,000 low-income individuals annually. This role is crucial for supporting diverse populations through positive customer service and administrative support, offering interns a hands-on experience in the public sector.

The TL;DR
• Role: Internship
• Type: Part-time, Temporary Student Intern (up to 20 hours/week, up to one year)
• Location: In-person, Shoreline, WA
• Pay: $21.66–$27.85 hourly
• Mission: To acquire hands-on experience by supporting diverse populations through positive customer service and administrative support.
• Tech Stack: Word processing software, spreadsheet software, personal computer, telephone, fax machine, copier, databases

What You’ll Actually Do
• Customer Service: Provide polite customer service to residents, staff, and the broader community.
• Communication: Answer phone calls and respond to basic inquiries or direct callers to appropriate personnel or departments.
• Document Management: Perform routine tasks such as filing, scanning, and proofreading various documents.
• Data Management: Execute word processing, data entry, spreadsheet preparation, run reports, and input or retrieve information in databases.
• Office Support: Operate standard office equipment including personal computers, telephones, fax machines, and copiers.

The Must-Haves
• Background: Recent High School graduate OR current student or recent graduate from a college/university program in Business, Social Work, or a related field.
• Experience: Prior clerical and/or customer service experience. Basic experience with word processing and spreadsheet software.
• Skills: Strong written and verbal communication skills; exceptional customer service with a focus on professional excellence; strong organizational skills including prioritizing, attention to detail, and time management; ability to work independently and collaboratively; ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.