Customer Service Representative

Job Description

Customer Service Rep | Domino’s

The Tone:
This is a part-time or full-time role at Domino’s, located at 1205 S Main St. Domino’s is a pizza delivery company focused on beating the rush and making, baking, or taking pizzas during peak hours. This position is vital for providing excellent customer service, contributing to the smooth operation of the store, and helping the company grow by serving its customers efficiently. Domino’s aims to offer flexible schedules and opportunities for team members to advance within the organization.

The TL;DR
• Role: Early Career
• Type: Part-time or Full-time
• Location: In-person, 1205 S Main St

• Team: Part of a store team
• Mission: Efficiently receive and process customer orders while maintaining store operations and product quality.
• Tech Stack: Pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel

What You’ll Actually Do
• Equipment Operation: Ensure efficient store operations by skillfully operating all necessary equipment.
• Inventory Management: Maintain adequate ingredient levels by stocking deliveries from the staging area to storage, work areas, and the walk-in cooler.
• Product Preparation: Prepare pizza products and other menu items following established recipes and quality standards.
• Order Processing: Accurately receive and process customer orders placed via telephone and in person.
• Facility Maintenance: Uphold store cleanliness and hygiene by regularly cleaning equipment and the entire facility.

The Must-Haves
• Background: Individuals 16 years of age or older, with a willingness to learn general store operations and customer service principles.
• Experience: No prior experience explicitly required, as orientation and on-the-job training are provided for all general job duties.
• Skills: Ability to comprehend and provide clear written instructions; effective verbal communication with customers and co-workers for order processing; strong basic arithmetic skills for accurate monetary change; good eye-hand/finger motor coordination for rapid and precise movements; proficiency in entering orders using a computer keyboard or touch screen.