Customer Experience Service Coordinator

Job Description

Job Title: Customer Experience Service Coordinator

About the Job:

As a Customer Experience Service Coordinator, you will be the primary point of contact for customers, playing a crucial role in coordinating field service activities to ensure seamless execution of their requests. Your responsibilities include managing customer service inquiries with precision, promptly delivering service estimates or job quotations, and keeping customers well-informed about their ongoing work orders through a portal or direct communication. You will utilize Microsoft CRM and ERP platforms to effectively manage customer data and service workflows. The role also involves generating and maintaining reports while adeptly balancing multiple assignments in a fast-paced and dynamic environment.

Responsibilities:

• Serve as the primary customer contact, coordinating and managing all field service activities.
• Accurately intake, log, and manage customer service inquiries with meticulous attention to detail.
• Prepare and deliver timely service estimates or job quotations to customers.
• Track the progress of ongoing work orders and proactively provide updates to customers via portal, phone, or email.
• Effectively utilize Microsoft CRM and ERP platforms to manage customer data and streamline service workflows.
• Generate and maintain comprehensive reports, demonstrating the ability to handle multiple assignments efficiently.

Essential Skills:

• Proficiency and knowledge of ERP or CRM systems, with a preference for experience with Navision.
• At least 1 year of professional experience in administration, clerical tasks, or customer support roles.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated experience in order processing and scheduling.

Additional Skills & Qualifications:

• Experience with Microsoft Dynamics and CRM systems.
• Proven experience in project coordination and schedule planning.
• Ability to effectively handle purchase orders and return merchandise authorizations (RMA).

Work Environment:

Join a dynamic and growth-oriented company that emphasizes internal promotions. The workspace features collaborative pit-style or cubby seating arrangements, designed to facilitate close team interaction for those handling shared accounts. The team consists of approximately 15 members, structured with 5 team leads overseeing 1–3 direct reports each. Flexibility with start times is required, with schedules ranging from 6 AM to 8 AM to ensure comprehensive coverage for both East and West Coast operations. This is a hybrid position, requiring four days onsite and one day working from home (Fridays).

Initial training will be conducted 100% onsite for a minimum of 2 weeks, potentially extending up to 4-6 weeks, with training hours typically from 8 AM to 5 PM or 7 AM to 4 PM. While this is a contract role, there is a strong potential for conversion to a direct position after six months, based on individual performance and business needs.

Job Type & Location:

This is a Contract position located in Lake Forest, CA.

Pay And Benefits:

The pay rate for this position is $23.00 – $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, Dental & Vision Insurance
• Critical Illness, Accident, and Hospital Coverage
• 401(k) Retirement Plan – with both Pre-tax and Roth post-tax contribution options
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and Long-term Disability Insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Workplace Type: This is a hybrid position in Lake Forest, CA.

Application Deadline: This position is anticipated to close on March 13, 2026.

About Aston Carter:

Aston Carter is a world-class provider of corporate talent solutions, serving thousands of clients globally. We specialize in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, enhancing the capabilities of industry-leading companies. Leveraging our deep recruiting expertise and expansive network, we meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter proudly serves many of the Fortune 500. We are honored to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Aston Carter is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

For individuals requiring a reasonable accommodation, such as modifications or adjustments to the job application or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.