Cross Functional Process Analyst

Job Description

TDS Operations Analyst II | TD Bank

The Tone:
This is a full-time role at TD Bank, located in Toronto, Ontario, Canada. TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients globally. This role is crucial for improving operational efficiency and service quality by analyzing processes, executing strategic projects, and contributing insights that enhance management decisions across various functional areas within TD Securities. The position plays a key role in advancing the operating model and elevating the quality of service provided.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Toronto, Ontario, Canada
• Pay: $59500–$84000 yearly
• Team: Reports to a Group Manager within Global Operations & Business Services, supporting TD Securities.
• Mission: Solve operational and service issues by conducting analysis, executing projects, and implementing process improvements to enhance management decision-making and service quality.

What You’ll Actually Do
• Research & Analysis: Conduct cross-functional research, analysis, and reporting on a range of operational and service issues.
• Project Execution: Execute critical projects and strategic special initiatives within a defined functional area, often requiring broader partnership across TDS and other TD enterprise functions.
• Process Improvement: Enhance management decision-making on policies, processes, products, and services based on insights generated from analytics and reporting to advance the operating model and elevate service quality.
• Transaction Management: Execute more complex transactions and overrides accurately and on time, identifying, documenting, and investigating processes or exceptions beyond first-level operations service delivery.
• Risk & Compliance: Ensure necessary due diligence to support the accuracy of all customer transactions, maintain a culture of risk management, and adhere to enterprise frameworks and methodologies for regulatory compliance.

The Must-Haves
• Background: Undergraduate degree or college diploma with a sound knowledge and understanding of the operating environment, business process, and procedures for own area.
• Experience: 3+ years of relevant experience, demonstrating the ability to execute standard and non-standard processes and requests of low to medium complexity.
• Skills: Operational analysis, reporting, process issue identification, problem-solving, project coordination for small-scale initiatives, risk management, and regulatory compliance.