Coordinator I

Job Description

Coordinator I – Detailed Job Description

Overview

The Coordinator I plays a crucial role in providing comprehensive coordination and administrative support to department teams and management. This position encompasses a variety of general clerical duties, including precise data entry, efficient report generation, and effective management of both external call inquiries and internal Helpdesk requests. The Coordinator I is also responsible for managing and assigning follow-up inquiries from other departments, developing and revising desktop protocols, and creating essential forms and presentations to ensure smooth departmental operations.

Responsibilities

• Provides administrative support to management and performs general office and clerical duties as needed to support the department’s operational requirements.
• Documents desk procedures thoroughly and updates them annually to ensure all content remains current and accurate.
• Enters data meticulously into various software systems, ensuring all databases in use are accurately maintained and updated. Uploads department documents and files to SharePoint, guaranteeing organized and up-to-date content.
• Processes inventory by efficiently receiving and scanning documents, assigning unique numbers, and tracking completion dates using Excel and other designated tools.
• May process documents within the scope of authority within the current platform, adhering to established guidelines.
• Responsible for tracking and managing all follow-up inquiries originating from other departments, ensuring they are assigned and/or completed in a timely manner.
• May maintain Health plan updates within the system when applicable to the work assignment or as requested.
• May maintain the work assignment grid and make assignments as outlined by departmental procedures.
• Produces and maintains a variety of correspondence, forms, reports, and other necessary documentation with precision and professionalism.
• Verifies member eligibility both electronically and through various online systems to ensure accuracy.
• Intakes information over the telephone from providers concerning referrals and authorizations, demonstrating excellent communication skills.
• Performs general office and clerical duties as needed to support the department, including opening, sorting, date stamping, and distributing mail. Answers telephones, determines the urgency and priority of requests, questions, and issues, and routes calls to appropriate staff in a courteous and professional manner. Also responsible for copying, faxing, filing, and generating routine letters to providers and members.
• Coordinates meetings, which includes but is not limited to, creating detailed agendas, accurately taking minutes, and setting up conference rooms efficiently.
• Performs other duties as assigned to support the overall goals and functions of the department.

Qualifications

Education and Experience

• High School Diploma or equivalent.
• One (1) year of related experience in the medical/clerical field; or equivalent combination of education and experience.
• Experience in phone-based customer service may be preferred.

Special Skills, Licenses and Certifications

• Excellent written and oral communication with strong problem-solving skills.
• Proficient data entry, telephone, and computer skills, including proficiency in multiple software applications such as Microsoft Office Suite and SharePoint.
• Ability to work effectively within an interdisciplinary team structure and function adeptly in a fast-paced environment while managing multiple priorities and consistently meeting deadlines.
• Strong Organizational Skills Required.
• Excellent Interpersonal And Customer Service skills.
• Bilingual skills in Spanish, Tagalog, or Russian may be preferred.

Performance Based Competencies

• Excellent written and verbal communication skills.
• Ability to follow established procedures and protocol meticulously.
• Ability to communicate effectively and professionally with coworkers, physicians, and health care providers.
• Must be able to work efficiently in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers.
• Ability to function effectively with frequent interruptions and direction from multiple team members, demonstrating adaptability and resilience.

Work Environment And Physical Demands

Daily use of telephone and computer for most of the day. Standard cubicle workstation with a shared common area. Ability to use a computer keyboard. Must be able to lift, move, or carry objects of varying size, weighing up to 10 lbs.

HealthPlan Employee Expectations

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients.
• Promote teamwork and cooperative effort among employees.
• Maintain safe practices.
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE

$25.00/hour

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.