Consumer Insights Summer Intern

Job Description

This is a detailed and enriched job description for the Santander Consumer Insights Summer Internship Program.

About the Job: Consumer Insights Summer Internship Program

It Starts Here: Your Opportunity with Santander

Santander is a global leader and innovator in the financial services industry, currently undergoing a significant transformation from a high-impact brand into a technology-driven organization. At the heart of this journey are our people, who collectively drive a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift; it’s a chance for driven professionals to grow, learn, and make a real difference.

Your Journey Starts Here: Why Join Santander?

As a global leader and innovator, Santander believes that our employees are our greatest asset. We are committed to fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We prioritize continuous learning and development, enabling you to thrive both professionally and personally. At Santander, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together, all within a culture of engagement and a commitment to your success.

If you are interested in exploring the possibilities, We Want to Talk to You!

Program Overview & Eligibility

Our 2026 Summer Internship Program, commencing in June 2026, offers immersive training and a comprehensive introduction to Santander. You will combine structured training with practical experience, developing both technical and interpersonal skills throughout the internship.

• This program is designed for undergraduate and/or graduate-level students.
• Candidates must have an expected graduation date between December 2026 and May/June 2027.

Location

Santander US operates nationwide. This specific internship position is located in Boston, MA.

Compensation

The base pay for this internship is $52,000 per year. This represents the annualized salary range for a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure, certifications, and location.

Important Note on Relocation

Please be aware that our internship program does not offer any relocation assistance.

What You’ll Experience as a Consumer Insights Intern

You will gain invaluable exposure to the inner workings of one of the world’s largest financial institutions. Working with best-in-class teams, you will contribute to projects that drive innovation across the organization. As part of the internship program, you will also participate in structured professional development opportunities, build connections with peers, and meet leaders across Santander.

As a Consumer Insights Intern, you will gain a deep understanding of how customer intelligence informs real-world business decisions for brand and product marketing. You will receive direct experience in key disciplines including:

• Survey questionnaire design
• Research targeting, sampling, and fielding
• Online research community management and moderation
• Reporting and analysis

You’ll be exposed to qualitative and quantitative research methods, insight synthesis, and the crucial skill of translating data into actionable business recommendations.

Key Responsibilities (May Include but are not Limited to)

• Assist the Senior Associate in the day-to-day operations of our online research community.
• Assist in the research design and implementation process, including project intake form creation, research quality assurance (QA), and reporting.
• Ensure that the Consumer Insights Research Library is meticulously maintained and updated, as required.
• Synthesize key consumer insights and learnings for cross-functional reporting.
• Undertake special project work related to strategic initiatives within the bank, including marketing/customer experience (CX), product development, and global initiatives.

What We’re Looking For (Required Qualifications)

• An undergraduate student with an expected graduation date between December 2026 or May/June 2027.
• Area of Study: Business, Marketing, or Market Research.
• A cumulative GPA of 3.0 or above.
• Strong curiosity about people and a genuine interest in understanding human behavior, motivation, and emotion.
• A conscientious and analytical thinker with a strong attention to detail.
• Demonstrates intellectual curiosity and courage.
• Strong English communication skills, both written and spoken, are required.
• Organized and able to manage time and multiple tasks efficiently.
• Ability to work independently on special projects.
• Ability to effectively contribute to a team environment.

Nice-to-Haves (Preferred Qualifications)

• A “marketing mindset” – ensuring that work is approached with customer-centric, durable, strategic growth in mind. (Likely developed through coursework in or exposure to marketing, market research, statistics, finance, economics, or business.)
• Experience with AI tools (e.g., intellectual/productivity pursuits) is a bonus.
• Experience in Microsoft Office products. (Preferred)

Compensation & Benefits

The base pay range for this position is $52,000/year and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure, certifications, and location.

We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck, our benefits are designed to support you, your family, and your well-being, now and into the future. For more details, please refer to the: Santander Benefits – 2026 Santander OnGoing/NH eGuide.

Company Culture & Policies

• Risk Culture: We embrace a strong risk culture, and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
• EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
• Working Conditions: Frequent minimal physical effort such as sitting, standing, and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
• Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate your employment at any time for any reason.

How to Apply

If this sounds like a role you are interested in, then please apply.

Accessibility & EEO

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO