College Intern – IT Help Desk
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Job Description
About Company:
SRP (Salt River Project) is one of the largest public power and water utilities in the U.S., providing electricity to approximately one million customers in the greater metropolitan Phoenix area. It was founded in 1903 and has a culture of stewardship and customer service. SRP is consistently ranked as an industry leader in customer service and named one of Arizona’s best employers.
Job Description:
This is a College Intern – IT Help Desk position at SRP located in Tempe, AZ. The internship is scheduled to begin around June 26, 2025.
As a Solution Center/Help Desk Student Intern, you will:
• Provide phone/chat assistance to internal SRP clients with varying degrees of technical knowledge.
• Provide excellent customer service, demonstrating patience while effectively dealing with client problems.
• Perform problem-solving over the phone or through chat and determine the appropriate course of problem escalation as required, while ensuring detailed written documentation.
Requirements
• Must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.
• Actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester (Spring and Fall) and must be working towards a degree from an accredited college or university.
• Ideal candidate will be a college Freshman, Sophomore or Junior in an IT related curriculum
Pay:
• $18.75 per hour for an undergraduate intern
• $20.80 per hour for a graduate intern
Preferred experience includes familiarity with many of the following:
• Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
• Microsoft 365 (MS365) applications
• Windows Operating Systems: Windows 10
• Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties
• Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
• Desktop hardware, including the ability to problem-solve hardware component issues
• Laptop hardware, including wireless
• Smartphones, Android and iPhones
Benefits:
• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
