Bank Teller

Job Description

About the Company
Ponce Bank is a financial institution that participates in the E-Verify program.

Job Description

Job Title (Inferred): Bank Teller (Customer Service & Transaction Processing)

Brief Description & Impact:
This role is centered on delivering an exceptional customer experience while simultaneously enhancing the Bank’s financial performance and reputation. The core responsibility involves processing all paying and receiving transactions and accurately and timely performing cash vault activities.

Core Responsibilities (Essential Functions):
• Processes account transactions effectively.
• Provides excellent customer service and assists in resolving customer concerns in a timely manner.
• Responds to customer inquiries received in person, via phone, or email, ensuring appropriate follow-up or escalation.
• Examines negotiable items (e.g., checks, money orders), determines proper funds availability based on regulatory requirements, and completes hold notices.
• Reviews client profiles to identify opportunities for making referrals to platform personnel.
• Balances cash drawers daily, ensuring proof of cash vault and maintaining appropriate cash levels.
• Provides daily proof and service to ATMs, ensuring they are properly supplied.
• Completes and maintains assigned reports and logs.
• Actively participates in community activities.

Ancillary Duties:
• Ensures adherence to Bank policies and procedures as well as federal and state regulatory requirements.
• Provides cross-functional support to other areas of the department and the Bank where assistance is needed.
• Performs tasks that are supportive in nature to the essential functions of the job, which may be altered or redesigned based on individual circumstances.

Job Locations:
Full-time and Part-time opportunities are available at the following branches:
• Astoria Branch: 34-05 Broadway, Astoria NY 11106
• Jackson Heights Branch: 37-60 82nd St 1st Floor, Jackson Heights NY 11372
• Forest Hills Branch: 100-20 Queens Blvd, Forest Hills NY 11375

Training:
Mandatory training curricula include regulatory mandated compliance topics and courses specifically required for job functions. Career enhancement training courses are also available, with details accessible via the course catalog and management.

Required Skills:
• Clear communication in English (and Spanish is helpful).
• Proficient reading, writing, grammar, and mathematics skills.
• Proficient interpersonal relations and communicative skills.
• General knowledge of retail banking paying and receiving policies, procedures, and regulations.
• Moderate PC skills, including a working knowledge of Microsoft Office software.

Physical Demands:
This job is primarily sedentary in nature, though it may occasionally involve lifting files and other materials weighing up to 20 lbs. Employees are required to work in an office environment during regular business hours, where they will have regular and frequent contact with internal and external customers and the public. Therefore, consistently positive interactions with the public are expected.

Qualifications:
Education/Training:
• A high school diploma or equivalent with an emphasis in a business curriculum is required.

Experience:
• A minimum of one (1) year of experience in related positions is normally required.

Salary Range:
$32,760 – $36,400

E-Verify Participation:
Ponce Bank participates in the E-Verify program.