Administrative Assistant – Home Care Operations Support

Job Description

Administrative Assistant | Home Instead

The Tone:
This is an in-office Administrative Assistant position at Home Instead, located in San Luis Obispo. Home Instead first introduced senior home care to the world and has proudly served seniors in San Luis Obispo County for over 20 years, providing best-in-class care, training, and career advancement opportunities. This role is a pivotal entry point, designed for someone organized and people-focused who is eager to grow into a key office position, supporting daily operations and learning core functions of staffing, recruiting, and caregiver support.

The TL;DR
• Role: Administrative Assistant (Part-time with Full-time growth opportunity)
• Type: Part-time (20-25 hours/week) with growth to Full-time (40 hours/week)
• Location: In-person, San Luis Obispo, CA
• Team: Supports the office team and learns the workflows of staffing and recruiting functions.
• Mission: To support daily office operations, facilitate smooth caregiver and client interactions, and gain foundational knowledge in home care administration, staffing, and recruiting.
• Tech Stack: Computers, phones, basic office software

What You’ll Actually Do
• Welcome and direct all visitors, including caregivers, clients, and guests, with professionalism and warmth.
• Manage incoming phone calls, route them appropriately, and address client and caregiver inquiries.
• Assist with the caregiver onboarding process, including paperwork completion and compliance tracking.
• Support daily scheduling activities by processing shift updates and communicating changes effectively.
• Maintain accurate records, files, and digital documentation to ensure organized office operations.
• Aid in recruiting efforts by conducting applicant outreach and coordinating interview schedules.
• Prepare essential materials for training sessions, internal meetings, and client visits.
• Participate in the office’s on-call rotation, providing after-hours support to caregivers and clients after receiving full training.

The Must-Haves
• Background: Entry-Level. Must be compassionate, professional, and committed to supporting seniors and caregivers.
• Experience: Comfortable with computers, phones, and basic office software for daily administrative tasks. No prior experience in home care is required.
• Skills: Strong communication and customer service skills, detail-oriented, able to manage multiple tasks, and organized.
• Bonus: Experience in home care, healthcare, customer service, or office administration is helpful.