Account Manager II

Job Description

Account Manager II | Meltwater

The Tone:
This is a full-time role at Meltwater, located in Toronto, Canada, with a hybrid work schedule. Meltwater develops best-in-class technology that empowers 27,000 customers globally to make better business decisions through data. This role is crucial for nurturing existing client relationships, maximizing their potential, and driving growth for valued accounts. As an Account Manager II, you will be instrumental in ensuring long-term customer success and expanding business opportunities.

The TL;DR
• Role: Full Time
• Type: Full Time
• Location: Hybrid, Toronto, Canada (Ontario)
• Pay: $61000–$112000 CAD yearly
• Mission: Manage, renew, and foster growth for assigned accounts by nurturing existing client relationships and maximizing their potential.

What You’ll Actually Do
• Account Management: Manage, renew, and foster growth within assigned accounts after their transition from the Client Acquisition team.
• Growth Strategy: Develop customized account plans and strategies focused on optimizing customer retention and stimulating account expansion.
• Opportunity Identification: Actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Relationship Cultivation: Cultivate and nurture strong relationships with key stakeholders within assigned accounts to drive engagement and satisfaction.
• Collaborative Engagement: Partner with the Customer Success and Renewals teams to drive ongoing utilization of solutions and ensure robust account retention.

The Must-Haves
• Background: Account Manager with experience serving SaaS customers; a Bachelor’s degree or higher is preferred.
• Experience: A minimum of 4 years in account management is desired, with an established track record in account management, growth, and renewals within the software or SaaS domain.
• Skills: Strong strategic thinking with a focus on customer retention and growth, ability to develop effective account plans, a proactive approach to identifying expansion opportunities, refined communication and collaboration abilities, and a results-oriented mindset.
• Bonus: Proficiency in English with excellent written and verbal communication skills.