Strategic Account Manager, Firefox Enterprise

Job Description

Strategic Account Manager, Firefox Enterprise | Mozilla

The Tone:
This is a full-time sales role at Mozilla, ideally located remotely within France, with a preference for candidates in the Paris metro area. Mozilla, a non-profit-backed technology company, has been shaping the internet for 25 years with pioneering brands like Firefox, the privacy-minded web browser. This position is vital for growing the new Firefox Enterprise team in France, which provides businesses and governments with a secure enterprise browser. You will build deep customer relationships, driving the adoption and success of a product that helps organizations control their data and digital infrastructure, aligning with Mozilla’s mission for a better internet.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote – Paris, France

• Team: Firefox Enterprise team, focusing on business and government customers
• Mission: To grow Firefox Enterprise in France by providing business and government customers with a secure, controllable browser solution.

What You’ll Actually Do
• Account Management: Serve as the primary point of contact for assigned customer accounts, ensuring strong, long-term relationships.
• Customer Success: Understand customer goals, challenges, and business needs to drive Firefox Enterprise adoption, engagement, and satisfaction.
• Revenue Growth: Identify and pursue expansion opportunities within existing accounts, including additional seats, upgrades, or new use cases.
• Retention and Renewal: Manage customer renewals, proactively addressing retention risks, and providing forecast reports on retention, renewal, and expansion.
• Cross-functional Collaboration: Coordinate with internal Sales, Support, Product, and Solution Engineering teams to deliver seamless customer experiences.

The Must-Haves
• Background: Senior-level experience in enterprise SaaS, infrastructure, security, or platform account management, sales, or other customer-facing roles.
• Experience: Proven track record of supporting customer renewals, retention, and revenue growth in an enterprise setting.
• Skills: Strong relationship-building, negotiation, and influence skills, along with excellent written and verbal communication in both English and French.
• Bonus: Preference for candidates located in the Paris metro area, with willingness to travel within France and occasionally accommodate collaboration and meetings aligned with U.S. business hours.