Senior Business Analyst – Fulfillment Strategy

Job Description

Business Analysis Specialist (Fulfillment) | DiDi Chuxing

The Tone:
This is a full-time role at DiDi Chuxing, located in China. DiDi Chuxing operates an international food delivery business, and this role is critical to optimizing its operational efficiency and enhancing the user and rider experience. By analyzing complex data and processes, this specialist will drive strategic improvements across the entire fulfillment lifecycle, ensuring service quality and cost-effectiveness.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person China

• Team: Fulfillment Business Partner
• Mission: To improve the efficiency and experience of international food delivery fulfillment through data-driven analysis and strategic implementation.
• Tech Stack: SQL, Python, R

What You’ll Actually Do
• Analyze and optimize international food delivery fulfillment processes, covering the entire flow from transactions to cancellations, to identify and implement opportunities for improved efficiency and user experience.
• Lead specialized analyses on core fulfillment metrics, such as on-time rates, delivery efficiency, and rider activity, providing quantitative and qualitative root cause analysis and strategic recommendations to drive optimization.
• Provide essential support for ongoing business operations, including preparing and presenting analyses for daily, weekly, and monthly business reviews and addressing specific ad-hoc analytical requests.
• Conduct thorough competitor and industry research tailored to key business development needs, defining strategic approaches and tactics to provide valuable insights for decision-making.
• Define and refine core business metric systems, collaborating with operations, product, data science, data warehousing, and algorithm teams to enhance data infrastructure and ensure the effective implementation of strategies.
• Manage and coordinate internal projects, collaborating with various teams to initiate and execute initiatives, address arising issues, and facilitate timely communication and resolution.
• Act as a Business Partner for the fulfillment side, offering support to business teams by resolving execution-level problems and actively participating in and contributing to business decision-making.

The Must-Haves
• Background: Bachelor’s degree or above from a full-time university; preferred majors include Mathematics, Statistics, Computer Software, or Finance.
• Experience: 2+ years of experience in business analysis, data analysis, or operations analysis within the internet industry, specifically related to fulfillment or user experience.
• Skills: Strong data analysis capabilities, including proficiency in SQL, Python, and R for data processing and analysis. Excellent business acumen and communication skills, enabling effective collaboration with business teams. Demonstrated logical thinking and problem-solving abilities to quickly identify and resolve analytical issues.
• Bonus: Ability to use English as a working language.