Account Manager – SaaS Customers

Job Description

Mid – Market Account Manager | Meltwater

The Tone:
This is a full-time role at Meltwater, located in Amsterdam, Netherlands, following a hybrid work schedule. Meltwater empowers its customers by transforming global media, social, and AI signals into actionable intelligence. This role is crucial for managing, renewing, and expanding relationships with existing clients, ensuring they gain maximum value from the platform, and driving sustainable revenue growth. You will join a collaborative environment that fosters professional development, knowledge sharing, and career progression, working alongside experienced leaders who are invested in your success.

The TL;DR
• Role: Full Time
• Type: Hybrid – 4 days in office
• Location: Hybrid – Amsterdam, Netherlands
• Mission: Ensure clients gain maximum value from our platform and drive sustainable, long-term revenue growth through renewals and expansions.

What You’ll Actually Do
• Account Growth: Drive growth within assigned accounts following their transition from the Client Acquisition team.
• Revenue Management: Oversee renewals, focusing on sustainable, long-term growth, partnering with Customer Success and Renewals teams.
• Opportunity Identification: Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Client Partnership: Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Retention Strategy: Implement proactive sales processes to counter competitive threats during renewal negotiations and partner with Renewals Representatives to ensure robust account retention.

The Must-Haves
• Background: Experienced Account Manager with a background in supporting SaaS customers, holding a Bachelor’s degree or higher.
• Experience: Demonstrated interest in building a career in client management and revenue growth.
• Skills: Proactive, results-oriented mindset with a willingness to learn; strong communication and relationship-building skills; excellent written and verbal communication skills in Dutch and English; ability to work a hybrid schedule, requiring 4 days in the office.