Customer Operations Manager

Job Description

Customer Operations Manager | Motorola Solutions

The Tone:
This is a full-time role at Motorola Solutions, located remotely. At Motorola Solutions, we build and connect technologies to help protect people, property, and places. This role is crucial for ensuring critical components are delivered on time and integrated successfully into customer production roadmaps, directly contributing to safer communities, schools, hospitals, businesses, and nations.

The TL;DR
• Role: Full Time
• Location: Remote
• Team: Reports to the International Customer Operations Lead.
• Mission: To manage purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s long-term production roadmap.

What You’ll Actually Do
• Customer Relationship Management: Manage post-sales customer relationships, addressing day-to-day operational needs, escalations, and leading Quarterly Business Reviews.
• Demand Planning & Forecast Integration: Work with customer demand planners to ingest production forecasts, translating them into actionable data for internal manufacturing and supply chain teams.
• Delivery Management: Track and manage open purchase orders, partnering with manufacturing and logistics teams to ensure on-time delivery commitments are met and resolve any delays.
• Technical Advocacy & Issue Resolution: Identify and address customer technical hurdles or integration challenges, partnering with engineering to resolve issues and manage formal escalation processes.
• RMA Management: Oversee the Return Merchandise Authorization process, ensuring customers receive immediate replacements for failed parts and engineering teams receive the original components for analysis.

The Must-Haves
• Background: Bachelor’s degree in Engineering, Supply Chain Management, or a related technical field.
• Experience: 5+ years in a post-sales, account management, or technical project management role, preferably within the Defense, Aerospace, Robotics, or Semiconductor industries.
• Skills: Excellent verbal, written, and presentation skills in English and either German or Ukrainian; ability to analyze complex spreadsheets and production schedules; demonstrated ability to translate customer business needs into factory production constraints; and expertise in navigating logistical, legal, and contractual complexities unique to Germany and the Ukrainian theater.
• Bonus: Familiarity with the drone ecosystem (UAV regulations, flight controllers, propulsion systems) and experience managing military or defense-sector clients.