Customer Operations Manager – International Customer Operations

Job Description

Customer Operations Manager | Motorola Solutions

The Tone:
This is a full-time role at Motorola Solutions, available remotely. The company builds and connects technologies to protect people, property, and places. This role is crucial in ensuring that the components necessary for these solutions are delivered on time and integrated successfully, ultimately helping to build a safer future.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote

• Team: Reports to International Customer Operations Lead within Silvus.
• Mission: Manage purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s long-term production roadmap.

What You’ll Actually Do
• Customer Management: Lead post-sales customer relationships, addressing operational needs, managing escalations, and conducting QBRs on delivery performance, quality, and roadmap alignment.
• Demand Integration: Collaborate with customer demand planners to ingest production forecasts and translate them into actionable data for internal manufacturing and supply chain teams.
• Delivery Assurance: Track and manage open purchase orders, collaborating with manufacturing and logistics to ensure on-time delivery and resolve any delays.
• Technical Liaison: Identify and resolve customer technical or integration challenges, partnering with Engineering and managing formal escalation processes for hardware defects or shipping delays.
• Product & Returns Management: Oversee component lifecycle, communicate End-of-Life notices, manage customer transitions, and handle the Return Merchandise Authorization (RMA) process while advocating as the “Voice of the Customer” internally.

The Must-Haves
• Background: Bachelor’s degree in Engineering, Supply Chain Management, or a related technical field, with a focus on post-sales, account management, or technical project management.
• Experience: 5+ years in a post-sales, account management, or technical project management role.
• Skills: Excellent verbal, written, and presentation skills in English and either German or Ukrainian; analytical ability to scrutinize complex spreadsheets and production schedules; demonstrated skill in translating high-level customer business needs into granular factory production constraints; and expertise in navigating logistical, legal, and contractual complexities in Germany and the Ukrainian theater.
• Bonus: Familiarity with the drone ecosystem (UAV regulations, flight controllers, propulsion systems) and experience managing military or defense-sector clients.