Community Manager – Slack Community Management

Job Description

Community Manager, Slack | Salesforce

The Tone:
This is a full-time role at Salesforce. Salesforce is the #1 AI CRM, where humans collaborate with agents to drive customer success. The company inspires the future of business with AI + Data + CRM, empowering Trailblazers to connect with customers in new ways. This role is essential for owning the digital community experience for the new unified Trailblazer Community on Slack, shaping how millions of Trailblazers connect, learn, and grow within Salesforce’s strategic community investments.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Not specified

• Team: Trailblazer Community Team
• Mission: Own the end-to-end digital community experience for the new unified Trailblazer Community on Slack.
• Tech Stack: Slack, Salesforce, MuleSoft, Tableau, Bevy, AI-powered community tools, Agentforce, Slackbot, Trailhead

What You’ll Actually Do
• Workspace Experience Ownership: Own the end-to-end community member experience for the Trailblazer Community on Slack, from onboarding through ongoing engagement.
• Onboarding & Member Journey: Own the community member onboarding experience, ensuring new members can quickly find value, connect with peers, and navigate the workspace.
• Community Moderation & Safety: Lead day-to-day moderation operations for the Trailblazer Community on Slack, including spam management, escalation paths, and member support.
• Launch & Activation: Drive community-facing readiness for the September MVP launch, coordinating enablement, communications, and external marketing efforts.
• Analytics & Reporting: Track and report on key workspace KPIs such as member growth, Monthly Active Users (MAU), onboarding completion, engagement rates, and CSAT.
• Cross-Functional Collaboration: Serve as the connective tissue between the community program team and product/engineering, translating feedback into clear requirements and ensuring alignment.

The Must-Haves
• Background: BA/BS degree. At least 5 years of experience in similar roles such as Community Manager or Community Marketing Manager. Core domain knowledge in community-building and creating digital experiences.
• Experience: 5+ years of experience in community management roles, with specific expertise in Slack workspace management, channel operations, and Slack-native tools (workflows, canvases, Slackbot). Experience working with cross-functional teams to plan and execute community activities is required.
• Skills: Strong written and verbal communication skills, including comfort drafting member-facing copy, stakeholder updates, and internal documentation. Strong organizational and analytical skills, along with the ability to work well under pressure and manage multiple tasks simultaneously.
• Bonus: Experience with AI-powered community tools or agent-based experiences, familiarity with Salesforce products and/or Trailhead, experience managing community group leader or moderator programs, or a background in change management or community migration projects.