Operations Associate – Lottery Fulfillment Operations

Job Description

Operations Associate, Jackpocket | DraftKings Inc.

The Tone:
This is a full-time role at DraftKings Inc., located in a local fulfillment center. DraftKings is a publicly traded technology company headquartered in Boston that leverages innovation, including AI, to enhance customer experiences and streamline operations. This role is crucial for driving the success of Jackpocket, a new digital lottery courier product, by ensuring every aspect of the customer lottery ticket order experience is accurate and efficient. The Operations Associate directly impacts customer satisfaction and contributes to the growth of a rapidly evolving industry, embracing emerging technology within the company’s forward-thinking environment.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, local fulfillment center
• Pay: $17 hourly
• Mission: To ensure accurate and efficient customer lottery ticket orders and redemptions, keeping systems updated and workflows organized in a seamless operation.
• Tech Stack: Microsoft Excel, printing and scanning equipment

What You’ll Actually Do
• Order Management: Process customer lottery ticket orders and redemptions at the local fulfillment center, ensuring accuracy from start to finish.
• System Updates: Keep internal systems updated with real-time customer order statuses and tracking information.
• Workflow Optimization: Streamline and organize daily workflows to meet objectives and hit deadlines efficiently.
• Equipment Maintenance: Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Project Support: Step in to support various operational projects as they arise, contributing to the team’s overall success.

The Must-Haves
• Background: Entry-Level. Demonstrated reliability in attendance within a fast-paced environment.
• Experience: Familiarity with common software, including Microsoft Excel. Ability to prioritize and tackle tasks independently.
• Skills: Sharp attention to detail, exceptional customer service, strong communication, and effective time management skills.
• Bonus: Flexibility to work a dynamic schedule, including weekends and holidays. A knack for technology.