Dispatcher

Job Description

Dispatcher | Smurfit Westrock

The Tone:
This is a full-time role at Smurfit Westrock, a leading organization dedicated to sustainable packaging. Smurfit Westrock is recognized as a go-to leader and partner of choice, creating efficient and scalable paper and packaging solutions to solve complex challenges. This role is essential for providing administrative support to the transportation office, focusing on critical logistics scheduling, shipping information management, and report generation, which directly contributes to the efficiency of the company’s operations.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person

• Team: Transportation office
• Mission: To provide essential administrative and logistical support, ensuring smooth transportation operations and accurate information management.

What You’ll Actually Do
• Logistics Coordination: Schedule loads by communicating with suppliers and coordinate daily routes by confirming details with drivers.
• Administrative Processing: Administer billing, manage load allocations and trip tickets, and ensure all required transportation paperwork is complete and accurate.
• Data Management & Reporting: Conduct month-end data entry, operate scales for inbound and outbound loads, and generate and distribute monthly reports to suppliers.
• Customer Support: Provide customer service assistance via email and phone, helping customers and vendors resolve issues and process requests, including those related to sales and contracts.
• Safety Compliance: Support company safety initiatives and programs, maintain adherence to applicable safety regulations, and contribute to a safe workplace environment.

The Must-Haves
• Background: An entry-level administrative support professional with foundational domain knowledge.
• Experience: Intermediate proficiency with Microsoft Office applications and general computer literacy.
• Skills: Effective verbal communication, strong customer service capabilities, good organizational skills with keen attention to detail and accuracy, and the ability to manage multiple administrative tasks concurrently.
• Bonus: 1+ years of administrative experience.