CX & Lead Gen. (EDEX Internship)

Job Description

CX & Lead Gen. (EDEX Internship) | Lisni

The Tone:
This is a remote or hybrid internship at Lisni. Lisni offers business solutions focused on professional customer communication, covering sales, customer service, digital marketing, and administrative assistance. This internship is part of Lisni’s EDEX hands-on training program, designed to prepare individuals for roles in customer experience and lead generation. The role is crucial for developing practical skills in communication, customer service, and lead management through real project involvement and guided mentorship.

The TL;DR
• Role: Internship
• Type: Temporary (6 months), Flexible shifts
• Location: Hybrid

• Team: Reports to a Specialized Team
• Mission: To gain practical experience in customer experience and lead generation by engaging with potential customers and managing data.
• Tech Stack: CRM systems, productivity tools

What You’ll Actually Do
• Customer Engagement: Initiate contact with potential customers following established workflows and approved scripts.
• Data Management: Accurately enter and update customer data within the CRM system.
• Performance & Reporting: Meet defined daily and weekly targets and submit daily reports on performance updates.
• Continuous Learning: Participate in regular training sessions and meetings.
• Customer Follow-up: Track and log all customer activity in the system, including follow-ups.

The Must-Haves
• Background: University student in their third or fourth year, with an interest in sales or customer service.
• Experience: Demonstrated ability to learn quickly and operate effectively as a team player. Experience with computer and productivity tools.
• Skills: Excellent communication and persuasion abilities. Punctual and responsible. Fluent in Arabic.
• Bonus: Proficiency in English.