User Product Operations Manager – LIVE User Experience

Job Description

User Operations Manager, TikTok LIVE – USDS | TikTok USDS Joint Venture

The Tone:
This is a full-time role at TikTok USDS Joint Venture, located in Los Angeles, CA, requiring an in-person schedule up to 5 days a week. TikTok USDS Joint Venture operates apps dedicated to the safety and security of millions of Americans, safeguarding the U.S. content ecosystem under defined safeguards to protect national security and secure U.S. user data, apps, and the algorithm. This role is crucial for designing and operationalizing the end-to-end experience for TikTok LIVE’s most valuable users, ensuring their satisfaction, retention, and long-term loyalty while championing USDS Privacy, Safety, and Security guidelines.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Los Angeles, CA
• Pay: $70304–$143556 yearly
• Team: US LIVE Operations Team
• Mission: Design and operationalize a best-in-class ecosystem for top LIVE Users/Gifters to drive satisfaction, retention, and loyalty.
• Tech Stack: SQL, Excel

What You’ll Actually Do
• User Experience Strategy: Develop and execute a comprehensive strategy to enhance the entire lifecycle of top LIVE Gifters.
• Data-Driven Insights: Leverage deep data analysis to understand gifter behavior, identify pain points, and translate insights into actionable product, policy, and operational improvements.
• Program Development & Operationalization: Design, launch, and manage scalable programs aimed at improving gifter satisfaction, including VIP support channels, loyalty initiatives, and exclusive engagement opportunities.
• Cross-Functional Leadership: Collaborate closely with Product, Engineering, Data Analytics, Community, and Customer Support teams to champion gifter needs and drive experience improvements.
• Compliance Expertise: Champion TikTok USDS Privacy, Safety, and Security guidelines to bridge global business needs and USDS policy.

The Must-Haves
• Background: Bachelor’s degree or higher with 1+ years of experience in a strategy and operations role, with a focus on user experience, customer success, VIP/loyalty program management, or community operations.
• Experience: 1+ years managing complex projects with multiple stakeholders, coupled with an in-depth understanding of online communities, digital economies, and user motivation.
• Skills: Strong analytical mindset with experience in user segmentation, behavioral analysis, and/or churn analysis, comfortable pulling data in SQL or modeling in Excel, and capable of translating high-level strategy into day-to-day execution.
• Bonus: Excellent communication and presentation skills, a user-centric and empathetic mindset, experience in the live streaming space, and a deep interest in TikTok, mobile entertainment, social media, and popular culture.