Operations Manager – Commercial Building Maintenance

Job Description

Operations Manager – Commercial Building Maintenance | Manpower

The Tone:
This is a full-time, direct hire Operations Manager role with Manpower, specializing in commercial building maintenance. Manpower is seeking a dedicated leader to take charge of day-to-day operations across multiple customer locations. This position is vital for cultivating strong, high-performing teams, fostering employee professional development, and consistently delivering exceptional service that ensures superior customer satisfaction. The successful candidate will provide essential guidance, support, and mentorship to supervisors and operations staff, embodying a hands-on leadership style focused on continuous improvement and strong relationships.

The TL;DR
• Role: Full Time
• Type: Direct Hire
• Location: In-person, multiple customer locations
• Pay: $107000–$122000 annually, with additional bonus potential and benefits.
• Team: Manages and supports supervisors and operations staff across multiple sites.
• Mission: This role is responsible for overseeing day-to-day operations, ensuring exceptional service delivery, and fostering customer satisfaction within the commercial building maintenance sector.
• Tech Stack: Microsoft Office

What You’ll Actually Do
• Team Leadership and Development: Lead, coach, and actively mentor operational teams across a diverse portfolio of multiple customer locations, fostering an environment of growth and success.
• Workforce Management: Provide comprehensive support for staffing, recruitment, onboarding, and ongoing training initiatives, ensuring a skilled and effective workforce.
• Operational Excellence & Quality Assurance: Conduct regular, proactive site visits to meticulously ensure the highest quality standards are consistently met and maintained, directly contributing to superior customer satisfaction.
• Financial Stewardship: Strategically manage labor budgets, meticulously track operating costs, and optimize overall financial performance to achieve business objectives.
• Client and Customer Relationship Management: Effectively resolve customer concerns and proactively work to maintain and strengthen lasting, positive relationships with all clients.
• Business Growth and Improvement: Drive initiatives focused on continuous operational improvement and actively support broader business growth strategies.

The Must-Haves
• Background: Candidates must possess five or more years of progressive operations leadership experience within the facilities, janitorial, environmental services, or a similar industry.
• Experience: Demonstrated experience successfully managing multiple sites and supervising diverse teams is essential. This includes a proven ability to confidently engage with C-suite stakeholders and vendors, utilizing clear communication and effective negotiation skills.
• Skills: Strong financial acumen, excellent customer service capabilities, and proven conflict-resolution skills are required for this role. Proficiency with Microsoft Office applications is also necessary.
• Bonus: Prior experience within the Healthcare field is considered a major advantage. Preference will be given to candidates who are bilingual in English and Spanish.