Order Operations / EDI Manager

Job Description

Order Operations Manager | Jimmy’s Gourmet Bakery

The Tone:
This is a full-time role at Jimmy’s Gourmet Bakery. The company operates in the food manufacturing sector, specializing in gourmet baked goods. This critical leadership position focuses on delivering exceptional service to our customers and ensuring highly efficient order operations. The manager will oversee EDI processes, manage order fulfillment, and champion continuous process improvement, directly contributing to customer satisfaction and operational excellence.

The TL;DR
• Role: Full Time
• Type: Full-time
• Pay: $90000 yearly
• Team: Leads the Customer Service team and EDI Specialist
• Mission: Ensures exceptional customer service and efficient order operations, overseeing EDI, fulfillment, and continuous process improvement in food manufacturing.
• Tech Stack: ERP systems, customer portals, order management systems, EDI transaction sets (850, 855, 856, 810, 997), Microsoft Excel

What You’ll Actually Do
• Lead Team Development: Lead and develop the Customer Service team and the EDI Specialist, fostering a high-performance environment focused on exceptional service delivery.
• Manage Order Operations: Oversee the complete order lifecycle, from processing and validation to allocation and fulfillment, ensuring accurate and timely deliveries to customers.
• Resolve Critical Issues: Serve as the primary point of escalation for all customer concerns, deductions, and order discrepancies, proactively resolving issues to maintain strong customer relationships.
• Drive Operational Partnerships: Collaborate extensively with Sales, Production, Supply Chain, Logistics, Warehouse, Inventory, Finance, and IT to ensure seamless interdepartmental workflows and support.
• Optimize EDI & Processes: Manage daily EDI operations including monitoring, troubleshooting, and issue resolution, while continually developing and improving customer service and EDI processes, collaborating with IT/ERP vendors to enhance system functionality and monitor key performance metrics like fill rates and order accuracy.

The Must-Haves
• Background: Manager-level professional, preferably holding a Bachelor’s degree in Business, Supply Chain, Information Systems, or a related field, demonstrating core domain knowledge relevant to the role.
• Experience: Requires a minimum of 5 years of dedicated customer service or order management experience within a manufacturing environment, coupled with proven leadership or supervisory experience and a strong background in managing EDI processes and customer order integrations. Previous food manufacturing experience is strongly preferred.
• Skills: Possesses strong knowledge of ERP systems, customer portals, and order management systems, alongside advanced problem-solving, communication, organizational, and analytical abilities. Proficiency in Microsoft Excel is also required for data analysis and reporting.
• Bonus: Familiarity with specific EDI transaction sets such as 850 (Purchase Order), 855 (PO Acknowledgment), 856 (Ship Notice/Manifest), 810 (Invoice), and 997 (Functional Acknowledgment) is preferred.