General Manager

Job Description

Fast Track General Manager | Arby’s

The Tone:
This is a full-time leadership role at Arby’s, a brand celebrated for its distinctive roast beef and curly fries, and dedicated to crafting incredible career opportunities within the vibrant restaurant industry. As part of the Inspire Brands family, Arby’s focuses on inspiring smiles through delightful experiences, achieved by celebrating the art of “Meatcraft®” with a variety of high-quality proteins and innovative sides. This Fast Track General Manager position is crucial for leading a restaurant to embody Arby’s “Fast Crafted®” service, a unique blend of quick-serve efficiency with the quality and personalized care of fast-casual dining. You will be instrumental in guiding your Restaurant Management Team and Team Members to success, fostering a supportive environment that values continuous learning and advancement. Beyond the day-to-day operations, this role contributes to a company culture where individuals are encouraged to dream big, work hard, get it done, play fair, have fun, and make a difference, supported by best-in-class training and recognition programs. Arby’s, founded in 1964, is the second-largest sandwich restaurant brand globally, and this role contributes directly to its goal of being the best in the business by developing great people like you.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Mission: Lead restaurant operations and team development to ensure consistent delivery of Arby’s “Meatcraft®” standards and “Fast Crafted®” service, achieving sales and profit goals while fostering a positive environment.

What You’ll Actually Do
• Operational Leadership: Lead and manage all aspects of restaurant operations, guiding the Restaurant Management Team and Team Members to success through clear direction and strategic oversight.
• Team Development & Engagement: Implement and oversee performance management, engagement strategies, and comprehensive training initiatives to cultivate a high-performing and motivated staff.
• Business Performance: Drive the achievement of sales and profit goals by executing effective local store marketing efforts and optimizing operational efficiencies.
• Quality & Brand Standards: Ensure the restaurant consistently delivers top-tier “Meatcraft®” and adheres to Arby’s unique “Fast Crafted®” service model, which combines quick-serve speed with fast-casual quality.
• Guest Experience Excellence: Foster a culture of exceptional customer service, ensuring every team member is equipped to provide delightful experiences that align with Arby’s brand purpose.

The Must-Haves
• Background: Managerial level with core domain knowledge in restaurant or retail operational management.
• Experience: A minimum of one year of experience in a restaurant or retail management role, coupled with a proven track record of providing exceptional customer service.
• Skills: Demonstrated abilities in customer service excellence, effective restaurant operations management, team leadership, staff training and development, and achieving sales and profit targets.