Manager – Restaurant Operations

Job Description

Manager Trainee | McDonald’s

The Tone:
This is a Manager Trainee role at McDonald’s, located in-person. This opportunity is with an independent franchisee dedicated to serving delicious food and creating feel-good moments for its customers. The role is pivotal in ensuring smooth restaurant operations and contributing to a satisfying career journey, offering good benefits and great opportunities for advancement. Managers here are empowered to grow, build essential skills, pursue educational opportunities like college tuition assistance, and receive valuable job training within a supportive environment.

The TL;DR
• Role: Manager Trainee
• Type: Flexible
• Location: In-person

• Team: Collaborates with other managers and provides coaching, direction, and leadership to crew members, contributing to a business that values energy and purpose.
• Mission: To inspire peak performance, ensure customers receive a fast, accurate, and friendly experience, and contribute to running a successful business that delivers delicious food and feel-good moments.

What You’ll Actually Do
• Lead Shifts: Guide weekly shifts, actively ensuring all customers consistently receive a fast, accurate, and friendly experience during every visit.
• Manage Departments: Lead assigned systems like Training, Food Safety, and Inventory Management by setting goals, delegating tasks, and reporting results to the team and other managers.
• Maintain Quality and Service: Ensure the restaurant consistently delivers great quality and safe food quickly, alongside guaranteeing crew and managers provide an excellent customer experience and execute sales promotions effectively.
• Staff Development: Oversee the hiring, thorough training, and scheduling of qualified crew to meet restaurant sales and profit goals, while also recognizing and motivating them.
• Operational Oversight: Organize Front Counter, McCafé, and Drive-Thru areas for optimal service, control food costs, and ensure all staff are trained in production and service procedures, including new menu items.

The Must-Haves
• Background: Managerial level, with a preference for previous experience within a restaurant, retail, or hospitality environment. Applicants must be 18 years or older.
• Experience: Proven ability to lead shifts, delegate tasks, set goals, follow up on team performance, and report results to management.
• Skills: A positive team player with a flexible schedule, enthusiasm for working in the famously fast-paced McDonald’s environment, and a passion for providing coaching and direction.
• Bonus: Experience in managing specific restaurant departments or systems, such as Guest Service, Kitchen, or People management.