Operations Manager

Job Description

Area Manager – Station | Federal Express Corporation

The Tone:
This is a full-time, on-site role at Federal Express Corporation, located at a FedEx facility. Federal Express Corporation is a global logistics company that handles package delivery, and this role ensures the smooth, safe, and efficient movement of those packages within a station. This position is crucial for maintaining operational quality and productivity, fostering a strong safety culture, and building productive relationships with employees to achieve customer satisfaction.

The TL;DR
• Role: Full Time
• Location: In-person, specific location not specified
• Team: Leads Operations Supervisors overseeing Package Handlers
• Mission: Ensures safe and efficient package sortation through effective management of operations and staff, achieving successful customer-facing results.
• Tech Stack: Microsoft Office software, web-based applications, various devices, computer-based applications

What You’ll Actually Do
• Manage Operations: Oversee the day-to-day and long-term operations of a FedEx facility, including planning, organizing, staffing, directing, and controlling activities within defined areas.
• Ensure Safety Culture: Champion FedEx’s Safety Above All Culture by supporting initiatives, administering company safety strategies, and fostering a safety-conscious environment.
• Direct Sortation Efficiency: Manage and assign Operations Supervisors to ensure the safe and efficient sortation of packages, aiming to minimize operational costs and maximize quality, including trailer movement and administration.
• Achieve Strategic Goals: Determine and implement strategic goals for the work area, ensuring that quality, service, cost, and productivity targets are met based on projected volume, headcount, and other factors.
• Lead People Management: Handle comprehensive management responsibilities such as hiring, terminations, coaching, training, performance evaluations, discipline, recognition, and addressing employee concerns to maintain staff productivity.

The Must-Haves
• Background: Manager level with a high school diploma or GED required, complemented by core domain knowledge in operational or military leadership.
• Experience: Eighteen (18) months experience as an Operations Supervisor at FedEx; OR Two (2) years of previous management, operational leadership, military leadership, or project/team leader experience; OR A combined one (1) year as an Operations Supervisor at FedEx and one (1) year previous management, operational leadership, project or team leader or military experience.
• Skills: Ability to inspire a shared vision and motivate teams, demonstrated capability to build professional rapport and effectively lead diverse groups, proven application of sound business judgment to establish and achieve goals, customer service skills, and strong verbal and written communication skills.